Customer Service Representative 2
Customer Service Representative 2
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
DEPT OF TRANSPORTATION
Driving the future of transportation with a diverse and innovative team
To learn more about the ADOT team CLICK HERE
CUSTOMER SERVICE REPRESENTATIVE 2
Address: ENFORCEMENT & COMPLIANCE DIVISION
1-40 Milepost 3.8 Topock AZ 86436
Anticipated Salary: $34713.54
Grade: 15
Closing Date: 09/24/2025
Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. Tointerpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist withweighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate collectappropriate fees and taxes and complete associated cash reconciliations. Is responsible for security of cash receipts information and a wide variety of accountable forms. Regulatesthrough permit issuance domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact which may involveface to face contact with irate individuals. Incumbent will be assigned to one of three shifts may be rotated as necessary. Overnight travel may be required. Background check is required.
- Answer various inquires pertaining to motor vehicle administrative rules regulations federal and state statutes policies andprocedures. Resolves customer issues problems and/or concerns. Provides information to representatives of other states motor carrier entities transportation personnel law enforcement agencies T&R offices and other governmental entities.
- Provides motor carrier customer contact follow-up and information referral service relative to the ECD Enforcement programs
- Issues applicable permits routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts andprepares daily deposits. Must identify when enforcement actions is required and refer the problem to an enforcement officer orsupervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity.
- Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight permit and otherrelated information through electronic written or oral means with peers supervisors other agencies including other governmentalagencies and the public. Attends various meetings conferences and training sessions.
Knowledge in:
*Police Department functions organization missionprocedures objectives policies rules and regulationsparticularly those applicable to law enforcement.
*Practices of computer applications and software; of SpillmanCad RMS Query Analyzer Livescan and Armani;.
*Federal OSHA State and County regulations andpolicies regarding safe work practices.
*Commercial Vehicle Safety Alliance (CVSA) laws ArizonaPolice Officer Standards and Training (AZ Post Rules)EPro/Transport the Arizona Management System and all ADOTsoftware used in Enforcement Services Bureau (ESB).
Skill in:
*Maintain working relationships with other agency divisionsthe public employees and contractors.
* Strong math critical thinking research and complexanalysis.
*Problem solving and conflict resolution interpersonal andemployee relations.
*Multi-tasking and time management of multiple andsometimes competing priorities and deadlines.
*Decision making; oral and written communication in thepreparation of clear concise reports correspondence andpowerpoint presentations.
*Google Platform.
Ability in:
*Ability to read comprehend and interpret detailed complexwritten material.
*Conduct research and compile findings; to handle a varietyof complex sensitive and confidential materialssimultaneously.
*Prioritize work assignments and meet deadlines resolveissues; be tactful but diplomatic.
*Remain professional under stress.
*Work independently without supervision; interact tactfullypersuasively and effectively demonstrating sensitivity indealing with individuals from diverse backgrounds.
*Work cooperatively as part of a team and remain calm andfocused and adapt quickly to changing priorities.
2 or more years administrative and/or operations support experience meeting the KSAs. A weight master certification is preferred.
This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance
Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page
Mandatory participation in the Arizona Retirement System (ASRS) is required.
For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
