Executive Housekeeper - Victoria Falls

Recruitment Matters Africa Pvt Ltd

Job Location:

Victoria Falls - Zimbabwe

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsible for the daily shift operations of Housekeeping and Laundry. Directs and work with employees to ensure property guestrooms public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Salary:

Negotiable

Responsibilities:

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Maintenance department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises daily housekeeping and laundry shift operations and ensures compliance with all policies standards and procedures.
Assists in the ordering of guestroom and laundry supplies cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies equipment and uniforms.
Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals.
Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Participates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Key Skills:

Strong leadership and staff management
Advanced organizational and time-management skills
Exceptional attention to detail excellent communication and interpersonal abilities
Proficiency in housekeeping procedures and safety protocols
Budget and inventory management
Ability to remain calm under pressure while solving problems and driving guest satisfaction

Qualidications:

Minimum 5 years experience in the housekeeping or related professional area.
Degree from an accredited university in Hotel Management.

Salary:

Negotiable

Responsibilities:

Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Works effectively with the Maintenance department on guestroom maintenance needs.
Supervises the property general cleaning schedule.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supervises daily housekeeping and laundry shift operations and ensures compliance with all policies standards and procedures.
Assists in the ordering of guestroom and laundry supplies cleaning supplies and uniforms.
Supports and supervises an effective inspection program for all guestrooms and public space.
Communicates areas that need attention to staff and follows up to ensure understanding.
Ensures all employees have proper supplies equipment and uniforms.
Participates in the management of the departments controllable expenses to achieve or exceed budgeted goals.
Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Participates as needed in the investigation of employee accidents.
Supervises staffing levels to ensure that guest service operational needs and financial objectives are met.
Ensures employees understand expectations and parameters.
Ensures property policies are administered fairly and consistently disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
Participates in employee progressive discipline procedures.

Key Skills:

Strong leadership and staff management
Advanced organizational and time-management skills
Exceptional attention to detail excellent communication and interpersonal abilities
Proficiency in housekeeping procedures and safety protocols
Budget and inventory management
Ability to remain calm under pressure while solving problems and driving guest satisfaction

Qualidications: