Creative Operations Lead
Creative Operations Lead
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Salary Not Disclosed
1 Vacancy
Job Description
At ServiceNow creativity fuels transformation. Were redefining how brands show up in the enterprise space with bold storytelling iconic campaigns and a commitment to putting AI to work for people. As Creative Operations Lead youll play a pivotal role in making that vision real unlocking the full potential of one of the most ambitious in-house creative teams in tech.
About the Role
ServiceNow is seeking aCreative Operations Leadto drive the operational backbone of our Brand Strategy and Creative function. Youll ensure our large multi-disciplinary creative team (spanning writers designers motion artists and more) has the resourcing processes and systems in place to deliver bold world-class work.
This is a leadership role for someone who thrives at the intersection of creativity and operations. Youll partner closely with the VP of Brand Strategy & Creative serving as the go-to lead for resourcing and operational excellence. If youve built and scaled in-house creative operations before youll feel right at home.
What Youll Do
Resource Management:Own resourcing strategy for a large high-performing creative team. Forecast prioritize and allocate talent across multiple workstreams ensuring balance between speed quality and team wellbeing.
Operational Excellence:Design and optimize creative processes systems and tools that enable efficiency without stifling creativity.
AI Integration:Champion the use of AI in creative workflows identifying where it accelerates production enhances insights or unlocks new creative possibilities.
Cross-Functional Partnership:Collaborate with Product Marketing Strategic Events and other functions to align creative resourcing with business priorities.
Talent Development:Build relationships across the creative team helping match people with the right opportunities and ensuring ongoing growth and development.
Contractor Network Management:Oversee and scale a network of contractors who supplement the in-house team ensuring access to specialized expertise and seamless integration with ongoing work.
Qualifications :
What Were Looking For
Proven experience leadingin-house creative operationsfor a large multi-disciplinary team (agency experience a strong plus).
Deep expertise inresourcing creative talent balancing business needs creative ambition and team sustainability.
Strong background increative workflows tools and systemsfrom project management platforms to review processes.
A strategicAI-forward thinkerwho understands how AI can augment and accelerate creative work.
Exceptional communicator and collaboratoable to partner seamlessly with creative leaders marketers and executives.
A builder mindset: confident shaping processes from the ground up while flexible enough to adapt as business needs evolve.
For positions in this location we offer a base pay of $170200 - $297900 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Microsoft Office
- Graphics Design
- Copywritter
- Creative concept
- Advertising
- Communication
- Adobe Creative Suite
- Autodesk
- Art Direction
- Flash
- Flex
- HTML
- SEO
- Fine art
- Quarkxpress
