Operations Manager

Nofence has built the worlds first virtual fencing solution for livestock. The technology consists of a solar-powered collar that communicates with an app over the cellular network. Through the app farmers can set up a new grazing area in seconds and the long days of installing and moving fences are officially over! Livestock can graze longer and in more areas and the farmer will always have visibility of their location. This means better profitability and more free time for farmers as well as improved animal welfare.

With a strong foundation of 3000 customers in Norway the UK Spain we are now expanding in the US. To support this growth we need to provide the very best experience to our growing community of valued customers. We are looking for a Operations Manager to shape and lead critical function.

Our US headquarters is in Minneapolis Minnesota but were building a remote-friendly team across the country.

Join us on the journey to revolutionize agriculture and create a better everyday life for farmers and animals!

About the role

As the Operations Manager you will be the operational linchpin ensuring that Nofences US business operation processes run smoothly including logistics warehousing and order fulfillment. Given that Nofence sales are online and direct to customer operational excellence is crucial to company and customer success. You will work remotely with occasional travel to our third-party logistics partners and office in Saint Paul MN. You will oversee processes systems and vendors that enable the business to operate efficiently and effectively.
In this role you will manage and optimize logistics help develop our returns process maintain compliance and take an active involvement in field-issue escalation and resolution. You will have a direct impact on broader operations strategy and scalability plans such as onboarding new 3rd party logistics (3PL) partner locations or supporting ERP implementation.

Title: Operations Manager

Status: Full-time exempt (not subject to overtime) 40 hours per week

Supervisor: Managing Director US

Location: USA Remote

Main responsibilities

Logistics & Supply Chain Coordination

• Run the inbound and outbound logistics processes for hardware products and accessories.

• Manage relationships with 3PLs carriers freight forwarders and warehouse partners.

• Monitor shipping performance delivery timelines and cost-efficiency.
  Ensure compliance with shipping regulations and customs requirements across markets.

• Optimize logistics workflows to support scaling volumes and new market launches.

Order Fulfillment

• Oversee the complete fulfillment cyclefrom order receipt to delivery confirmation.

• Ensure accurate stock allocation pickpackship processes and synchronization with ERP/e-commerce systems.

• Develop SOPs to reduce errors and increase efficiency in order processing.

• Collaborate with sales customer support and hardware teams to forecast demand and maintain fulfillment readiness.
  
  

Returns & Reverse Logistics

• Own and optimize the return repair and refurbishment process for Nofence hardware.

• Implement systems that minimize turnaround time and improve product recovery and reuse.
  Monitor return reasons and work cross-functionally to reduce preventable returns.

• Ensure smooth customer communication and operational transparency across the returns lifecycle.
  
  

Operational Process Improvement

• Establish and track operational KPIs (on-time delivery order accuracy return cycle time logistics cost per unit etc.).

• Identify bottlenecks and drive continuous improvement initiatives.

• Lead or contribute to cross-departmental projects aimed at scaling operations and improving customer experience.

Critical Business System Ownership

• Manage relationships with third-party logistics providers and other key business system vendors negotiating contracts and service agreements to ensure performance targets and service level agreements (SLAs) are met.

• Conduct regular check-ins and performance reviews and travel on-site to 3PL facilities as needed to audit operations train on Nofence processes and build strong partnerships.

Leadership & Collaboration

• Collaborate closely with product customer support finance and hardware teams to align operational processes.

• Contribute to strategic planning around inventory fulfillment capacity and hardware lifecycle

• Serve as the point of contact for the companys primary office address including mail distribution and basic facilities management-related needs.

Regulatory & Entity Compliance: Ensure entity compliance maintaining required business filings and audit-ready documentation. Proactively identify operational risks or compliance gaps and develop mitigation strategies to protect the companys interests

About you

We are looking for someone who has:

• 36 years of experience in operations logistics supply chain or similar roles e-commerce experience preferred.
• Proven track record managing 3PLs fulfillment operations and shipping partners.
• Experience implementing quality control measures or standard operating procedures (SOPs) is valuable.
• Strong analytical and problem-solving skills; comfortable with spreadsheets dashboards and operational metrics.
• Experience with ERP WMS or order management systems.
• Good understanding of operational compliance requirements.
• You pay attention to detail and ensure processes meet industry regulations and company standards.
• Excellent communication and vendor-management abilities.
• Ability to operate in a high-growth fast-changing environment
• Ability to travel 1-3 times per quarter.

We are looking for someone who is:

• Independent and self-driven
  
• Detail-oriented and enjoys structure
  
• Genuinely interested in seamless operations
  
• A team player with a heart for the greater good
  
  

About Nofence

Managing livestock has always been a challenge. Humanity has tried everything from herding with dogs to walling the animals in with barbed wire electric and wooden fences but these are costly and time-consuming solutions and often in conflict with the local wildlife. It has also left vast areas of potential pasture overgrown and underutilized.

Until now.

Enter virtual fences. What started as a small group of farmers and engineers with a big idea has become Nofence the worlds first virtual fencing solution for livestock. Curious about how it works Find out more here.

What can we offer

As a company still in our early stages our way of working is continuously evolving and you will have the opportunity to make an impact on how we do things. We are passionate about product development animal welfare farmer welfare and sustainable agriculture. As our colleague you will be part of an exciting company with enormous ambitions for international growth. We genuinely believe our grazing technology can be the biggest technological change in agriculture since the tractor!

The right candidate will get a competitive benefits package including employer-paid health insurance 25 days of vacation plus all federal holidays retirement contributions 8 weeks paid parental leave and a fun and rewarding environment which will enable you to thrive within a supportive team. We will also offer full product training and an onboarding process where you will get to travel and meet the whole global team and feel part of something special from day one!

About the Application

Are you ready to change pasture Sometimes the right environment makes all the difference. Just as strong soil depends on a balanced diversity of nutrients to thrive a strong company depends on diversity of people and perspectives. We are an equal-opportunity employer!