Infrastructure Operations Lead
Infrastructure Operations Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
- Ensure operational excellence in the delivery of services including incident response change management patching and performance optimization.
- Drive continuous improvement in monitoring automation and runbook development.
- Collaborate with onshore SMEs and stakeholders to align on SLAs KPIs and strategic initiatives.
- Maintain compliance with security audit and regulatory requirements.
- Provide escalation support and root cause analysis for critical incidents.
- Manage team capacity shift schedules and training to ensure round-the-clock coverage.
Qualifications :
Technology Domains Managed:
1. Virtualization & Compute:
- VMware (vCenter ESXi vMotion vSAN SRM VDI)
- vRealize Automation (vRA) vROPs CWOM
- Dell & Cisco UCS hardware VxRail
2. Storage & Backup:
- NetApp Dell PowerStore Unity AWS FSx XtremeIO
- SnapMirror SnapVault CIFS/DFS SAN zoning
- Veritas NetBackup IDPA Dell Apex Backupify Avamar Data Domain
3. Cyber Vault & Cleanroom:
- Cyber recovery infrastructure OWL Diode SecureCopy CyberSense
4. Cloud & Identity:
- Azure AD AWS SSO SharePoint Online M365 backup
- Power BI (Gateway ODBC Athena Workspace)
5. Application & Platform Support:
- Geneva Advent Citrix (CVAD NetScaler MCS ControlUp)
- FTP (WSFTP PGP scripting) ZLTech Sitefinity SharePoint
6. Monitoring & Automation:
- SolarWinds Data Insights CloudIQ ControlUp
- Patch management across platforms and applications
7. Windows & Server Management:
- Windows patching cluster setup VM provisioning decommissioning
8. Security & Compliance:
- SOX reporting vulnerability remediation open share cleanup
Qualifications:
- Bachelors degree in Computer Science Engineering or related field.
- 8 years of experience in IT operations with 3 years in a leadership role.
- Proven experience managing offshore teams in a 24x7 environment.
- Strong understanding of enterprise infrastructure technologies.
- Excellent communication coordination and stakeholder management skills.
- ITIL certification or equivalent experience in service management preferred.
Preferred Skills:
- Experience with automation and scripting (PowerShell Python etc.)
- Familiarity with regulatory compliance frameworks (SOX ISO etc.)
- Exposure to Agile/DevOps methodologies and tools (Jira Confluence)
Additional Information :
Compensation - 40 lakhs pa
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Ruby
- Disaster Recovery
- Active Directory
- SOA
- Cloud
- IaaS
- PowerShell
- AWS
- Infrastructure
- Linux
- VPN
- Hyper-V
- VM
- IP
- Identity
