Infrastructure Operations Lead

Vichara

Job Location:

Any - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
Ensure operational excellence in the delivery of services including incident response change management patching and performance optimization.
Drive continuous improvement in monitoring automation and runbook development.
Collaborate with onshore SMEs and stakeholders to align on SLAs KPIs and strategic initiatives.
Maintain compliance with security audit and regulatory requirements.
Provide escalation support and root cause analysis for critical incidents.
Manage team capacity shift schedules and training to ensure round-the-clock coverage.

Qualifications :

Technology Domains Managed:

1. Virtualization & Compute:

VMware (vCenter ESXi vMotion vSAN SRM VDI)
vRealize Automation (vRA) vROPs CWOM
Dell & Cisco UCS hardware VxRail

2. Storage & Backup:

NetApp Dell PowerStore Unity AWS FSx XtremeIO
SnapMirror SnapVault CIFS/DFS SAN zoning
Veritas NetBackup IDPA Dell Apex Backupify Avamar Data Domain

3. Cyber Vault & Cleanroom:

Cyber recovery infrastructure OWL Diode SecureCopy CyberSense

4. Cloud & Identity:

Azure AD AWS SSO SharePoint Online M365 backup
Power BI (Gateway ODBC Athena Workspace)

5. Application & Platform Support:

Geneva Advent Citrix (CVAD NetScaler MCS ControlUp)
FTP (WSFTP PGP scripting) ZLTech Sitefinity SharePoint

6. Monitoring & Automation:

SolarWinds Data Insights CloudIQ ControlUp
Patch management across platforms and applications

7. Windows & Server Management:

Windows patching cluster setup VM provisioning decommissioning

8. Security & Compliance:

SOX reporting vulnerability remediation open share cleanup

Qualifications:

Bachelors degree in Computer Science Engineering or related field.
8 years of experience in IT operations with 3 years in a leadership role.
Proven experience managing offshore teams in a 24x7 environment.
Strong understanding of enterprise infrastructure technologies.
Excellent communication coordination and stakeholder management skills.
ITIL certification or equivalent experience in service management preferred.

Preferred Skills:

Experience with automation and scripting (PowerShell Python etc.)
Familiarity with regulatory compliance frameworks (SOX ISO etc.)
Exposure to Agile/DevOps methodologies and tools (Jira Confluence)

Additional Information :

Compensation - 40 lakhs pa

Remote Work :

Yes

Employment Type :

Full-time

Lead and manage a 24x7x365 offshore operations team across multiple technology domains.Ensure operational excellence in the delivery of services including incident response change management patching and performance optimization.Drive continuous improvement in monitoring automation and runbook devel...

Lead and manage a 24x7x365 offshore operations team across multiple technology domains.
Ensure operational excellence in the delivery of services including incident response change management patching and performance optimization.
Drive continuous improvement in monitoring automation and runbook development.
Collaborate with onshore SMEs and stakeholders to align on SLAs KPIs and strategic initiatives.
Maintain compliance with security audit and regulatory requirements.
Provide escalation support and root cause analysis for critical incidents.
Manage team capacity shift schedules and training to ensure round-the-clock coverage.