Taxpayer Services - Analyst - eServices Management Analyst 3
Taxpayer Services - Analyst - eServices Management Analyst 3
Posted on :
14-09-2025
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1 Vacancy
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Job Description
Job Summary (List Format):
- Conducts analyses of Taxpayer Services eServices programs services policies procedures and processes to improve operational effectiveness and efficiency.
- Identifies and eliminates nonvalue-added process steps through continuous improvement initiatives within the division.
- Serves as a liaison between the Information Technology Section software vendors and internal business users to facilitate communication and resolution of issues.
- Engages with internal and external customers to provide support and address routine to moderately complex inquiries.
- Compiles regular reports on program and process performance.
- Performs difficult complex and/or specialized management studies and may plan or coordinate related projects.
- Utilizes skills in XML Altova XMLSpy SQL MS SQL Server Management Studio Azure DevOps and Quality Assurance testing to support business analysis and process improvement.
- Applies intermediate analytical skills to collect organize and synthesize data; identifies root causes of problems and proposes effective solutions.
- Demonstrates knowledge of public administration business methods information systems analysis and applicable laws rules and policies.
- Exhibits effective communication organization time management and interpersonal skills while managing multiple projects in high-pressure situations.
- Proficient in Microsoft Office and Google Suite applications for documentation reporting and collaboration.
- Requires at least one year of experience in tax-related service administration government public or regulatory compliance or accounting.
- Experience with customer service/technical support for internal external and third-party customers; experience with XML QA Testing SQL and Azure DevOps preferred but not required.
- Position is primarily remote with occasional in-office days; candidates must be local and available for in-person interviews and able to start within two weeks of offer.
- Conducts analyses of Taxpayer Services eServices programs services policies procedures and processes to improve operational effectiveness and efficiency.
- Identifies and eliminates nonvalue-added process steps through continuous improvement initiatives within the division.
- Serves as a liaison between the Information Technology Section software vendors and internal business users to facilitate communication and resolution of issues.
- Engages with internal and external customers to provide support and address routine to moderately complex inquiries.
- Compiles regular reports on program and process performance.
- Performs difficult complex and/or specialized management studies and may plan or coordinate related projects.
- Utilizes skills in XML Altova XMLSpy SQL MS SQL Server Management Studio Azure DevOps and Quality Assurance testing to support business analysis and process improvement.
- Applies intermediate analytical skills to collect organize and synthesize data; identifies root causes of problems and proposes effective solutions.
- Demonstrates knowledge of public administration business methods information systems analysis and applicable laws rules and policies.
- Exhibits effective communication organization time management and interpersonal skills while managing multiple projects in high-pressure situations.
- Proficient in Microsoft Office and Google Suite applications for documentation reporting and collaboration.
- Requires at least one year of experience in tax-related service administration government public or regulatory compliance or accounting.
- Experience with customer service/technical support for internal external and third-party customers; experience with XML QA Testing SQL and Azure DevOps preferred but not required.
- Position is primarily remote with occasional in-office days; candidates must be local and available for in-person interviews and able to start within two weeks of offer.
Employment Type
Full-time
Key Skills
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