Customer Service Representative/Planner
Customer Service Representative/Planner
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1 Vacancy
Job Description
Job Title: Customer Service Representative/Planner
Location: Greenville SC
Reports to: Supply Chain Manager
Employment Type: Full-time
Industry: Manufacturing Industrial Machinery Power Transmission
Job Function: Production Planning Inventory Management
Job Summary: The Customer Service Representative/Planner at our Dodge Manufacturing facility in Greenville SC will report directly to the Supply Chain Manager. This role is responsible for gathering information related to delivery inquiries and professionally relaying this information to the customer though inside sales / field sales. Requires close work with buyer / planners manufacturing supervisors and other related departments. Will also be responsible for renewal and accessory parts planning and various other duties depending on experience.
Key Responsibilities:
Work closely with Materials Manager team of other Buyer / Planners Manufacturing Supervisors Engineers and Operators in areas of responsibility.
Stock and non-stock order management in a manufacturing environment.
Exercises a key role in accomplishing plant customer service and inventory objectives.
Able to foresee potential roadblocks and provide recommendations solutions or notify manager.
Issues forecasts to selected vendors to assure reliable supply chain performance.
Helps with all raw material/WIP warehousing and shipping/receiving functions as required.
Create shop orders and schedule work centers.
Provide shortage reports for areas of responsibility.
Reschedule orders (push in and out).
Run MRP and create purchase orders as well as invoice resolution.
Expedite orders with manufacturing / vendors.
Work closely with Quality Department to review and disposition non-confirming material.
Able to communicate with Auditors (internal and external).
Safety - fully support plant Health Safety and Environmental Plan.
Qualifications:
Bachelors degree in supply chain preferred or Bachelors degree in other area and minimum of 1 year Supply Chain experience.
Proficiency in Microsoft Office (especially Excel and Outlook).
Effective verbal and written skills.
Independent analysis/decision-making capabilities.
Verifiable history of customer focus.
Able to work effectively in a team-oriented environment.
Working knowledge and proficiency in SAP systems.
Knowledge of bill of materials and routings.
APICS CPIM or willingness to achieve certification.
Lean certification or knowledge a plus.
Physical Requirements:
Must be able to work in a factory environment (steel-toe shoes safety glasses some areas may require hearing protection and hard hat).
Must be able to work in a team environment with all branches of the plant.
Must be able to make changes to plan / schedule to meet customer demands / deadlines.
Must be capable of moving about the facility including stairs.
Must be able to either sit or stand in the performance of job duties often for prolonged periods of time each day.
Must be able to occasionally bend squat kneel and reach.
Some lifting on occasion.
Why Join Us
Represent a trusted brand in industrial power transmission.
Competitive compensation benefits and opportunities for career advancement.
RBC Bearings is an Equal Opportunity Employer including disability and protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
