ServiceNow Service Mapping

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Service Now Mapping Job Distributed to New Vendors: Non-Employee Content and Asset Manager
Job Title - Non-Employee Content and Asset Manager
Number of Positions - 1
Job Location - 2500 Lake Cook Road Riverwoods Illinois United States of America 60015
Job Start Date - 10/31/25
Job End Date - 6/26/26

Job Description
- Position focused on executing and maintaining Service Mapping within the ServiceNow platform. The role supports Discovers IT Asset Management modernization and compliance efforts by mapping application and infrastructure dependencies across the enterprise. The Service Mapper will work closely with application owners infrastructure teams and network engineers to ensure accurate and complete service maps are built and maintained. This is a hands-on technical role requiring experience with ServiceNow Service Mapping tools and methodologies including both automated and manual mapping techniques. The candidate must be capable of working independently managing mapping coverage across scoped applications and collaborating with cross-functional teams to validate and operationalize service maps.

Key Responsibilities:
- Execute End-to-End Service Mapping Lifecycle: Perform all phases of Service Mapping-data gathering map construction validation and operationalization-for scoped applications and infrastructure.
- Build and Maintain Accurate Service Maps: Create and maintain service maps in ServiceNow for critical business applications including Payment Network/PULSE systems ensuring complete dependency visibility.
- Support Network Layer Mapping: Collaborate with network engineering teams to map network dependencies and entry points for business services.
- Perform Manual Mapping for Non-Discoverable Assets: Execute manual mapping for legacy systems and restricted environments (e.g. mainframes Oracle databases BlackBox appliances) where automated discovery is not feasible.
- Validate CI Relationships and Dependencies: Work with application owners infrastructure SMEs and CI Class Owners to confirm service map accuracy and completeness.
- Remediate Mapping Gaps: Identify and resolve gaps in application-to-CI relationships ensuring alignment with CMDB lifecycle and regulatory dependency visibility requirements.
- Maintain Mapping Documentation and Audit Readiness: Document mapping processes dependencies and validation outcomes to support internal governance and external audit requirements.

Required Skills :

Basic Qualification :

Additional Skills :

Background Check : No

Drug Screen : No

Service Now Mapping Job Distributed to New Vendors: Non-Employee Content and Asset Manager Job Title - Non-Employee Content and Asset Manager Number of Positions - 1 Job Location - 2500 Lake Cook Road Riverwoods Illinois United States of America 60015Job Start Date - 10/31/25 Job End Date - 6/26/26 ...