Team Lead, Payroll

ROLE SUMMARY

The Team Lead Payroll is responsible for delivering operations of the payroll processes at high quality standards in line with key objectives and agreed service level. With a strong focus on service delivery process improvement and data confidentiality the Team Lead Payroll plays a critical role in ensuring a timely accurate and compliant payroll. This role prepares and consolidates reports for stakeholders analyzes and addresses audit findings reconciles and resolves complex payroll processing and colleague payroll issues.

The Team Lead Payroll implements payroll best practices according to industry and company standards taking into consideration accounting standards internal controls and regional policies. The role leverages technological platforms to bring effectiveness and efficiency to the operation.

This role is accountable for ensuring proper controls are in place escalating issues appropriately and maintaining effective communication with key stakeholders. Acting as a key operational leader the Team Lead Payroll supports guides and develops payroll team members and drives team performance by monitoring key metrics and KPIs.

This role will promote Pfizers Purpose Values and the GBS culture by engaging and leading a team of qualified and diverse CS colleagues.

ROLE RESPONSIBILITIES

• Execute activities associated with the assigned payroll processes which include but are not limited to:
• Ensure that all tasks for the payroll cycle are performed timely and accurately by managing day-to-day operational activities and deliverables
• Ensures annual and year-end activities are planned proactively and executed timely
• Support data collection for payroll audits and compliance checks
• Ensure efficient training and handover of activities to other/new team members
• Review payroll controls and ensures that payroll is compliant with regulatory and company standards (e.g. SOP SOX Controls)
• Maintain up to date knowledge of the regulatory framework and ensure any new regulations are implemented timely
• May be responsible for regular execution or back-up of an assigned payroll depending on the requirements of the markets under responsibility of the extended team
• Implement new payroll controls procedures and policies as needed
• Identify and implement process improvement automation opportunities and transformational projects
• Coordinate with other departments on payroll-related matters
• Support developmental opportunities and training for direct reports
• Manage performance of direct reports through goal setting assessment feedback and coaching
• Build effective working relationships with key stakeholders (PX Finance Incentives Team Payroll Vendors etc.)
• Monitor and report on payroll metrics and KPIs (such as Payroll Accuracy Tracker (PAT) Service Now cases Volume tracker)
• Act as first level escalation point to resolve complex payroll issues or report to the next management level
• Ensure active participation at Service Delivery calls and drive issue resolution
• Ensure documentation such as work instructions (WI) or standard operating procedures (SOPs) are up to date.
• Review and certify payroll signoffs relating to all payroll inputs audits files compliance and other related payroll documents where part of scope
• Assess technology requirements and changes and ensure that systematic updates are completed by the vendor in a timely and complete manner where part of scope

BASIC QUALIFICATIONS

• Applicant must have a bachelors degree with at least 2 years of experience; OR a masters degree with more than 0 years of experience; OR an associates degree with 6 years of experience; OR a high school diploma (or equivalent) and 8 years of relevant experience.
• Experience in payroll accounting or human resources
• In-depth knowledge and experience of payroll calculation and processing
• Ability to maintain strict privacy and confidentiality
• Attention to detail and accuracy
• Problem analysis and problem-solving skills
• Able to communicate effectively in English (spoken and written) with colleagues at all levels of the organization
• Advanced knowledge of Garnishment Laws

PREFERRED QUALIFICATIONS

• Experience with multi-state or international payroll
• Familiarity with Works Council union or collective bargaining payroll processes
• Experience in management of a team
• Experience with Workday ADP Service Now SAP payroll and time/attendance systems
• Certified Payroll Professional or similar professional designation
• Lean Six Sigma or similar process improvement certification is a plus.
• Knowledge of compliance standards such as GDPR SOX and local labor laws
• Ability to speak multiple (additional) languages is a plus

Other Job Details:

• Last day to apply: September 19 2025
• Work location assignment: Hybrid - onsite at Tampa an average of 2.5 days per week or as the business requires.

Relocation assistance may be available based on business needs and/or eligibility.