Must Have Technical/Functional Skills
ITSM Senior developer
- Service Catalogs development with Standard and Multi row variable sets
- Flow Designer (Flows sub flows and decision tables) Moderate to Complex workflows
- Development experience in Multi-page record producers/catalog forms
- Employee Center Advanced to Expert level experience in portal development
- Moderate to Advanced level Scripting knowledge for all other development activities.
ITOM/CMDB Admin (Basic ITSM Development is a pre-requisite)
- Hands on implementation experience of discovery analysis of discovery logs for errors.
- Support CMDB health checks audits and data cleanup activities.
- Perform daily administration and monitoring of ServiceNow Discovery and CMDB processes.
- Review and analyze Discovery logs probes and sensors to identify and resolve errors.
- Practical knowledge of networking protocols (TCP/IP SNMP SSH WMI etc.).
- Good understanding of infrastructure components (servers databases storage network devices cloud instances etc.).
ITAM Admin/development (Basic ITSM Development is a pre-requisite)
- Hardware Asset Management:
- Asset Import Model management and development experience for enhancements on existing modules.
- Software Asset Management:
- Perform software normalization and reconciliation between discovered installations and purchased licenses.
- Monitor license compliance software usage and optimization opportunities.
- Monitor contracts entitlements discovery data and normalisation jobs for any data discrepancies.
Integrations specialist (Basic ITSM Development is a pre-requisite)
- REST API integrations
- Application integrations
- Troubleshooting issues while establishing connectivity between applications.