People Comms Tech Specialist
People Comms Tech Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Global People Communications Technology team focuses on creating employee experiences that are simple personalized and impactful making everyday work life better. As a People Comms Tech Specialist you continuously seek innovative ways to enhance the employee experience through technology aligning with the teams vision and strategy. Your strong technical skills and user-centric mindset allow you to identify challenges and communicate solutions clearly using visuals and accessible language. You collaborate across HR and other business functions globally while also considering local needs to support technology solutions effectively. This full-time hybrid role may involve rotating shifts and requires a proactive adaptable approach to both teamwork and problem-solving.
Position Responsibilities:
- Support and deliver high volume time-sensitive Tier II HR case from our clients in alignment with our SLAs
- Partner with key stakeholders to deliver on cyclical activities (Vendor Releases Audits etc) supporting improvements and problem solving related to the processes
- Serve as a subject matter expert supporting the maintenance audit and security within our HR technology (including mass loads cyclical audits data integrity activities security access escalated transaction support etc.)
- Act as technical support to troubleshoot escalated technical issues; diagnose errors and integration failures across various HR systems
- Perform and understand content of global audits and recommend new audits required where applicable to maximize data integrity and provide recommendations
- Identify trends and provide recommendations in support of simplifying and improving processes and procedures to improve effectiveness and enhance service provided to customers and drive data accuracy and global compliance.
- Create and maintain detailed configuration and standard operating procedures (SOPs)
- Balance multiple concurrent projects that require inputs from cross-functional stakeholders while managing expectations and impact on end users
- In a supporting role assist with impact assessments test scripts writing regression testing and communication plans
- In a supporting role to manage simple workday configuration tasks not limited to announcements banners holiday calendar maintenance etc.
- Stay current with latest advancements and opportunities within our suite of HR technology
- Will lead initiatives for process improvements for People Comms Tech Data Control and Maintenance team
- May serve as point-of-contact for escalated time-sensitive concerns
Required Qualifications:
- 3 years of Workday system administration experience or similar HRIS system
- Bachelors degree in human resources Management Information System or equivalent work experience
- Experience with Salesforce Edcast or Cornerstone is asset
- Experience with a large global organization and able to work under tight timelines and prioritize work effectively to deliver successfully
- Proficient in MS Office suite including Excel PowerPoint Word
- Demonstrated experience handling highly sensitive and confidential information with discretion and professionalism within data privacy standards
Preferred Qualifications:
- Workday Security Administration experience is asset
- Experience with JIRA or use and configuration of Salesforce for Case Management or similar application an asset
- Experience working in agile environment is asset
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
IC
Employment Type
Full-Time
