Hotel Manager
Hotel Manager
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Job Description
Hotel Manager Sheraton/Le Mridien Charlotte Complex
Are you a hospitality leader with a passion for guest satisfaction operational excellence and team development Sheraton/Le Mridien Charlotte Complex is seeking a Hotel Manager to support the overall operations of our hotel.
The Hotel Manager will oversee all operating departments within our dual-branded property while driving guest service excellence and this role you will have the opportunity to make a meaningful impact on both the guest experience and the success of the hotel. At Sheraton/Le Mridien Charlotte Complex we aim to attract talent that embraces our core values: The Art of Travel The Joy of Living and The Creative Spirit. We want to find like-minded associates who are curious and crave unique experiencesboth in their careers and in their lives.
Why Join Us
This is more than a jobits an opportunity to live out the values of The Art of Travel The Joy of Living and The Creative Spirit. Here you can grow your career while helping guests savour lifes journey.
Key Responsibilities
Operational Leadership
Maintain the highest standards of guest service ensuring brand requirements are exceeded for both Le Mridien and Sheraton.
Design and lead training programs to emphasize the LeMeridien lifestyle brand and Sheraton brand throughout the operating departments.
Oversee food and beverage operations and activations to enhance guest experiences.
Direct hotel operations to ensure smooth performance across all departments.
Review schedules and labor productivity to align with business capacities and budget standards.
Oversee budgeted revenues payroll and expenses with a focus on maximizing profitability.
Develop and implement short- and long-term operational and financial plans aligned with hotel objectives.
Review reservations and occupancy trends to optimize room revenue.
Recruit train and develop a best-in-class operations team.
Ensure compliance with StepStone Hospitality operations audits and brand audits.
Create and implement innovative operational policies and procedures.
Hold teams accountable for executing brand standards and resources.
Administrative & Financial Management
Participate in the preparation of the annual hotel budget.
Establish and maintain effective cost control systems.
Ensure compliance with financial controls credit policies guest safety and asset protection.
Accurately utilize reporting and accounting software for business analysis.
Guest Experience & Support
Create and execute hotel activations to emphasize the LeMeridien lifestyle brand.
Proactively review guest touchpoints and the guest journey daily to ensure satisfaction.
Promptly and professionally resolve guest requests concerns and complaints.
Facilitate department meetings to ensure clear communication and alignment.
Lead employee development initiatives to enhance service quality and guest satisfaction.
Provide support to accounting and administrative functions as needed.
Professionalism & Communication
Uphold StepStone Hospitalitys mission values and standards of professionalism.
Act as a role model for associates in behavior communication and appearance.
Effectively communicate with guests associates and vendors.
Foster collaboration and resolve conflicts respectfully.
Qualifications
High school diploma required; degree in hospitality management preferred.
Minimum of 5 years of hotel operations leadership experience in lifestyle/soft-branded hotels.
Prior experience in creating and executing lifestyle brand programs and initiatives.
Prior experience with Marriott Hotels & Resorts strongly preferred.
Comprehensive knowledge of hotel operations and applicable federal state and local regulations.
Strong financial acumen with proven budgeting and cost control experience.
Excellent communication leadership and problem-solving skills.
CPR certification required; first aid training preferred.
Proficiency in Microsoft Office and hotel property management systems.
Ability to lift/pull up to 20 lbs. bend stoop and perform other physical duties as required.
Multilingual abilities a plus.
Cover letters are strongly encouraged. Tell us why you should be chosen for our Hotel Manager openingwe want to hear your story!
StepStone Hospitality is a premier hospitality management company dedicated to creating exceptional guest experiences and cultivating exceptional teams. We are an equal-opportunity employer and value diversity in our workplace.
EOE - All qualified applicants will receive consideration for employment without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status.
Required Experience:
Manager
Employment Type
Full-Time
