Remote French Customer Support
Remote French Customer Support
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Job Description
Join a Global Automotive Leader Customer Service Role (French Speaker)
Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: Oct 2nd
Contract Type: Full-Time Permanent
About the Role
Are you ready to take your career to the next level with one of the worlds most renowned premium automotive brands Were looking for passionate French-speaking Customer Service Specialists to join our dynamic support team. Youll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.
What Youll Do
- Be the voice of a leading global car manufacturer (brand confidential) handling inbound calls emails and chats
Support customers with a range of topics from technical inquiries to general service support
Ensure customer satisfaction by delivering clear empathetic and solution-oriented assistance
Collaborate with internal departments to resolve complex cases
Work in a fast-paced multilingual environment with the highest standards of quality
Languages Required
- French C2 (native or near-native proficiency)
- English B2 (intermediate proficiency)
Schedule
- Rotating Shifts: Monday to Sunday 24/7 operation
2 rotating days off per week
Initial schedule will be morning shifts with a transition to rotative shifts (day evening night).
Your monthly shift schedule will be provided at least 1 month in advance for proper planning.
Night shifts are paid in accordance with Portuguese labor law (at least 25% hourly rate for night hours).
Final shift assignment is set by the Team Leader based on operational needs
Full remote working model (after initial training if needed)
- Flexibility is key this role requires availability across different shifts including nights and weekends
Compensation & Benefits
- Base Salary: 880 EUR/month (x14 months/year)
Complexity Bonus: 80 EUR/month (x11 months/year)
Position Bonus: 20 EUR/monthMeal Allowance: 7.23 EUR/day (net)
Totaling 127906 EUR/month gross (12 times)
- Private Health Insurance: Provided from day one (100% free after 6 months)
- Full remote setup career development opportunities with a global industry leader
Who You Are
- Passionate about delivering exceptional customer service
- Comfortable with working on a rotational shift schedule
- Have previous experience in customer support (preferably in the automotive tech or mobility sector)
- Tech-savvy and quick to learn new tools and platforms
- Thrive in a remote multicultural environment
Hiring Process
- Application Review
- Language Assessment (French and English)
- 1-2 Client Interviews (in French and English)
Why Apply
- Be part of a prestigious international project
- Enjoy the stability and benefits of a long-term contract
- Work from home with a supportive friendly team
Grow your career in customer service with real development pathways
Employment Type
Full Time
