Remote French Customer Support

Join a Global Automotive Leader Customer Service Role (French Speaker)

Location: Remote (from Continental Portugal)
Office Base: Braga
Start Date: Oct 2nd

Contract Type: Full-Time Permanent

About the Role

Are you ready to take your career to the next level with one of the worlds most renowned premium automotive brands Were looking for passionate French-speaking Customer Service Specialists to join our dynamic support team. Youll play a key role in delivering top-tier service experiences to clients across Europe all from the comfort of your home in northern Portugal.

What Youll Do

• Be the voice of a leading global car manufacturer (brand confidential) handling inbound calls emails and chats

• Support customers with a range of topics from technical inquiries to general service support
  
  

• Ensure customer satisfaction by delivering clear empathetic and solution-oriented assistance
  
  

• Collaborate with internal departments to resolve complex cases
  
  

• Work in a fast-paced multilingual environment with the highest standards of quality

Languages Required

• French C2 (native or near-native proficiency)
• English B2 (intermediate proficiency)

Schedule

• Rotating Shifts: Monday to Sunday 24/7 operation

• 2 rotating days off per week

• Initial schedule will be morning shifts with a transition to rotative shifts (day evening night).

• Your monthly shift schedule will be provided at least 1 month in advance for proper planning.

• Night shifts are paid in accordance with Portuguese labor law (at least 25% hourly rate for night hours).

• Final shift assignment is set by the Team Leader based on operational needs

• Full remote working model (after initial training if needed)

• Flexibility is key this role requires availability across different shifts including nights and weekends

Compensation & Benefits

• Base Salary: 880 EUR/month (x14 months/year)

• Complexity Bonus: 80 EUR/month (x11 months/year)
  Position Bonus: 20 EUR/month

• Meal Allowance: 7.23 EUR/day (net)

• Totaling 127906 EUR/month gross (12 times)

• Private Health Insurance: Provided from day one (100% free after 6 months)
• Full remote setup career development opportunities with a global industry leader

Who You Are

• Passionate about delivering exceptional customer service
• Comfortable with working on a rotational shift schedule
• Have previous experience in customer support (preferably in the automotive tech or mobility sector)
• Tech-savvy and quick to learn new tools and platforms
• Thrive in a remote multicultural environment

Hiring Process

1. Application Review
2. Language Assessment (French and English)
3. 1-2 Client Interviews (in French and English)

Why Apply

• Be part of a prestigious international project
• Enjoy the stability and benefits of a long-term contract
• Work from home with a supportive friendly team

Grow your career in customer service with real development pathways