WFH Gaming Customer Service /Team Lead
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Job Location:
Manila - Philippines
Monthly Salary:
₱ 22000 - 60000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Overseas Online Gaming Company is Hiring!
Work From Home Full-Time Competitive Salary Allowances
We are an overseas company looking for
- Customer Service Representatives - Salary Range: PHP
- Customer Service Team Leads - Salary Range: 45000- 60000 PHP
to support our online casual gaming products in the international market (mainly Europe and the U.S.).
Positions Available
1. Game Customer Service Representative
Responsibilities:
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Respond promptly to player inquiries and provide accurate information.
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Assist with gameplay account and payment issues.
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Provide guidance on game rules strategies and promotions.
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Track and document player issues using support tools.
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Escalate complex cases to relevant teams.
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Monitor player feedback to improve products.
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Stay up to date with game updates and promotions.
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Contribute to improving support processes.
Requirements:
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Previous customer service experience (gaming industry preferred).
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Excellent English (spoken & written).
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Strong problem-solving and critical thinking skills.
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Empathy and patience in dealing with players.
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Familiar with support tools/software.
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Able to work shifts (24/7 support including nights weekends holidays).
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Passion for gaming and knowledge of online gaming trends.
Salary Range: PHP
2. Customer Service Team Lead
Responsibilities:
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Act as top-tier support and escalation point for your team.
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Mentor coach and develop team members.
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Ensure high-quality efficient customer service operations.
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Handle escalations manage reports and monitor productivity.
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Collaborate across teams to improve performance.
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Conduct huddles meetings and reporting.
Requirements:
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2-3 years experience managing a team.
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Strong leadership communication and problem-solving skills.
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Experience with CRM systems and remote team management.
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Ability to multitask and work under pressure.
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Coaching and performance development skills.
Salary Range: 45000- 60000 PHP
Additional Compensation & Benefits
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Ticket incentive
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Night shift allowance
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WFH mode (Work From Home)
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Independent Consultant Agreement
Email :
WhatsApp / Telegram : 6018-9184054
Key Skills
- Law Enforcement
- ABB
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- Filing
- Automobile
- AV
