JO-202521 Customer Support Representative
Share
Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Overview:
We are seeking a dedicated Customer Support Representative with at least three years of experience in providing client-facing support. The ideal candidate is proactive solutions-oriented and capable of managing customer inquiries with professionalism and empathy. This role ensures timely issue resolution while maintaining a positive customer experience across multiple communication channels.
Key Responsibilities:
- Respond to customer inquiries via email phone chat or ticketing systems.
- Troubleshoot product or service issues and provide clear accurate solutions.
- Document interactions and resolutions in the CRM or support platform.
- Escalate complex concerns to appropriate teams when necessary.
- Maintain a high level of product knowledge to assist customers effectively.
- Meet or exceed performance metrics such as response time customer satisfaction and ticket resolution.
- Collaborate with internal teams to improve processes customer experience and support documentation.
Requirements
- Minimum of 3 years of experience in customer support or a similar client-facing role.
- Excellent communication skills with the ability to simplify technical or complex information.
- Strong problem-solving and multi-tasking abilities.
- Experience using CRM or ticketing systems (e.g. Zendesk Freshdesk Salesforce).
- Ability to work independently in a remote environment.
- High level of professionalism patience and customer empathy.
Nice-to-Have:
- Experience supporting SaaS tech or service-based products.
- Familiarity with knowledge base creation or process documentation.
Benefits
- Permanent work from home
- An inclusive and supportive work environment.
- Competitive salary
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
Required Skills:
Minimum of 3 years of experience in customer support or a similar client-facing role. Excellent communication skills with the ability to simplify technical or complex information. Strong problem-solving and multi-tasking abilities. Experience using CRM or ticketing systems (e.g. Zendesk Freshdesk Salesforce). Ability to work independently in a remote environment. High level of professionalism patience and customer empathy. Nice-to-Have: Experience supporting SaaS tech or service-based products. Familiarity with knowledge base creation or process documentation.
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
