Customer Service Representative (PH) 16517
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Job Location:
National Capital Region - Philippines
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for candidates based in Latin America South Africa or the Philippines. Please note that we process only one active application at a timeif youve applied for multiple roles kindly direct any updates to the team handling your first application. To start processing submit your resume in English. The final offer will be at the clients discretion and will depend on your interview performance skills and experience.
Customer Service Representative
Location:Remote (Philippines preferred open to LATAM and South Africa)
Schedule:Full-time 9-5 PST
Compensation:USD 1000 to 1100 per month depending on experience
About the company:
A fast-growing mental health journaling app. We support thousands of users who rely on the product for daily emotional wellbeing. As we continue to scale through the holidays and into the new year we are hiring a dedicated Customer Support Representative to deliver high-quality empathetic support across our user channels and help elevate our customer success function.
Hou will take ownership of day-to-day user communication email response management and proactive follow-ups on in-app feedback.
Key Responsibilities:
- Respond to user inquiries via email as the primary support channel.
- Provide warm professional and empathetic communication that aligns with a mental health and journaling product.
- Manage billing-related requests including refunds subscription questions and account updates.
- Review and triage in-app feedback submissions. Follow up individually with users and ensure issues or insights are documented.
- Monitor and support the community in Discord when needed.
- Identify and escalate bugs or technical issues to the engineering team.
- Maintain clear boundaries and consistency in tone especially when supporting users who may be frustrated distressed or confused.
- Support a shift from reactive case handling to more proactive customer success workflows.
- Contribute insights on user themes feature requests and experience improvements.
- 2 to 4 years of customer support experience preferred. Senior candidates with more experience are also encouraged to apply.
- Excellent written English skills with strong attention to clarity tone and warmth.
- High emotional maturity and empathy especially when communicating in sensitive mental health-related contexts.
- Comfort handling billing questions account inquiries and basic troubleshooting.
- Ability to identify when an issue needs escalation to engineering.
- Strong organizational habits and consistency in follow-ups.
- Cultural alignment with a mental health and wellbeing product and user base.
- Availability during Los Angeles business hours Monday through Friday.
- Experience supporting mobile apps or consumer subscription products.
- Familiarity with Discord or online community support spaces.
- Prior work with mental health journaling wellness or related products.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
