Call Center Representative
Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Description of the Role
Parrish Consulting Services Inc is seeking a motivated individual to join our team as a Call Center Representative. The ideal candidate will answer customer calls and create support tickets in an efficient and timely manner.
Responsibilities
- Answer inbound calls and provide accurate timely and satisfactory responses to customer inquiries and concerns.
- Make outbound calls to follow up with customers gather feedback or provide updates.
- De-escalate situations with dissatisfied customers by offering professional patient and solution-oriented support.
- Follow up with customers to ensure complete resolution of issues and a positive experience.
- Address a variety of customer questions service issues and requests.
- Route complex or specialized calls to the appropriate departments or team members.
- Report recurring issues or emerging customer trends to management for analysis and resolution.
- Work closely with other call center team members to continuously improve customer service performance.
- Assist in onboarding and training new employees by sharing company processes customer management strategies and service expectations.
- Update and maintain accurate customer records in the company database.
- Collect and document customer feedback on products services and overall satisfaction.
- Adhere to all company policies procedures and call handling protocols.
- Ensure compliance with data privacy and security standards during all customer interactions.
Requirements
- Prior experience in IT support or a related field is helpful
- Strong problem-solving skills
- Excellent communication and customer service skills
- Knowledge of Windows and Mac operating systems
- Ability to work independently and as part of a team
- Full-time could include two weekends per month
Benefits
- Competitive compensation
- Opportunity for career growth and development
- Health dental and vision insurance
- 401(k) retirement plan
About the Company
Parrish Consulting Services Inc. is a leading provider of IT solutions in Princeton IN. We are committed to delivering exceptional service to our clients and fostering a collaborative work environment for our employees. We are seeking employees to join our Call Center team and uphold the high level of professionalism our customers have come to expect. If you are interested in being part of something new wed like to talk to you.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
