The Role

Do you genuinely enjoy solving customer issues quickly and efficiently delivering customer feedback to the right teams to enhance the product and providing all-around top-notch support If you answered yes to all three you might be a good fit for our team!Were looking for a smart self-motivated empathetic problem-solving Bilingual Customer Support Specialistto join our Support team.

The CompanyCam Support team is scaling fast. Were looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into read on.

Location: Candidates must permanently and currently reside in the United States. Employees are not required to work in the office or relocate to Lincoln Nebraska for this opportunity. Employees are encouraged to come hang at headquarters for up to 10 days per calendar year on CompanyCams dime.

What Youll Do

• Work with users over live chat email SMS messages and Whatsapp.
• Offer solutions or workarounds for various questions or issues.
• Troubleshoot our product the users devices and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Maintain our self-serve documentation for internal teams as well as our customer knowledge base.
• Translate written customer-facing content from English to Spanish including but not limited to in-app content marketing video voice-overs and customer classes.

The Impact Youll Have

At CompanyCam your work makes a real impact. Whether youre writing code supporting customers or designing experiences your contributions directly shape the product we deliver and the people we serve. Were building something that helps real people solve real problemsand we believe that kind of work is best done by a team that reflects the world around us. In this role youll drive impact by:

• Resolving customer issues efficiently across live chat email SMS and WhatsApp to ensure a seamless and positive user experience.
• Collaborating closely with product and engineering teams by capturing and communicating customer feedback that drives product improvements.
• Enhancing the customer journey by maintaining and improving internal and external documentation to empower self-service.
• Supporting CompanyCams mission to simplify job site documentation by delivering empathetic high-quality support that builds customer trust and loyalty.

What Youll Bring

• Fluency in writing speaking and translating Spanish. Strong written Spanish experience is a must.
• 1 years of experience in a customer-facing role (SaaS technology contact center retail food service etc.).
• Technical savvy with experience in troubleshooting techniques and best practices.
• Stellar communication skills both verbal and written but know its equally important to listen and understand our customers.
• Experience authoring tutorials and articles for public and internal knowledge bases preferred.
• Experience working with different support platforms like Intercom Help Scout Zendesk or Salesforce preferred.
• Strong critical thinking skills with the ability to interpret and act on resources/information.
• A continuous growth-mindset with a focus on learning embracing challenges and continuously improving.
• A knack for creativity and innovation bringing fresh ideas to the table and solving complex problems.

Benefits & Compensation

This is a salaried position at CompanyCam. Our starting salary range is $44000 per year and is based on experience. We also offer meaningful equity and other benefits.

CompanyCam is an equal-opportunity employer committed to respect inclusion and growth. We work hard take responsibility and support each other. Great ideas come from all backgrounds and we carefully consider every applicant without regard to personal characteristics or traits. Even if your work experience doesnt align perfectly we encourage you to apply. What really matters to us is your potential your passion and your commitment to learning innovation and contributing meaningfully to our team.

For any accommodations or technical issues related to the online application or interview process please emailand well respond promptly. Please do not include any medical or health information in your message.

Note:Resumes sent to this email will not be reviewed or responded to. To be considered for a position you must apply directly through our careers page.