ITOC Analyst
ITOC Analyst
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Job Description
Job Description
ITOC Analyst
Derby/Hybrid
Maternity cover
What you will be doing:
An exciting opportunity has arisen for an experienced dynamic individual to join Rolls-Royce in the role of ITOC Analyst. This is a demanding but rewarding role and you will be joining the team at a challenging and exciting time. You will provide 24x7x365 coverage of the R-R IT estate looking at event data for systems and clients. Daily checks are performed looking at IT health across the global estate. Support and where needed supporting on Major Incident Management calls with the Ecosytem suppliers to ensure rapid recovery.
Responsibilities:
- Take care of the ITOC ticket queue and allocated tickets.
- Be effective in detecting triaging escalating and tracking IT events through to resolution.
- Working closely with supporting third parties to ensure events have the correct ownership and are progressed to resolution.
- Management of daily IT Operation checklists system schedules and service reports.
- Escalate and communicate service events in a timely effective and professional manner.
Why Rolls-Royce
Work with us and well welcome you into a culture of caring and belonging where you can be yourself. We will listen first embrace feedback and act with integrity. We will invest in your continuous learning and development and make sure you have access to a wide breadth and depth of opportunities to grow your career and make a difference.
We offer excellent development a competitive salary and exceptional benefits. These include bonus employee support assistance and employee discounts.
Hybrid working is a way in which our people can balance their time between the office home or another remote location. Its a locally managed and flexed informal discretionary arrangement. As a minimum were all expected to attend the workplace for collaboration and other specific reasons on average three days per week. Discover more on our GBS Service Portal about hybrid working.
Who were looking for:
Being a part of Rolls-Royce youll know we put safety first do the right thing keep it simple and make a difference. These principles form our behaviours. They are an essential component of our assessment process and are fundamental qualities that we seek for all roles.
- Demonstrable service management experience and delivery of results in an operational or service delivery role.
- Validated experience of vendor management (with an operational and / or service delivery bias).
- Knowledge and experience of ITIL processes.
- Degree qualified or experience in a relevant discipline (SFIA L3).
- ITIL or similar qualification in Service Management.
Join us & help Rolls-Royce to become a high-performing competitive resilient business.
Please be aware that the priority will be given to employees identified as being at high risk.
The professional level and salary of the position will be dependent on the skills and experience of the successful candidate but is anticipated to be Grade 7-10.
This job is advertised at the grades shown and this is the desired operating level for this role.
We encourage applications from candidates with relevant experience from any grade.
It is advised that you inform your current manager of your application for this role.
We are an equal opportunities employer. Were committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have the more successful well be. By building a culture of respect and appreciation we give everyone who works here the opportunity to realise their full potential.
You can learn more about our global Inclusion strategy here.
Grade: Grade 7-10
Closing Date: 23/09/2025
Job Category
Information TechnologyPosting Date
11 Sept 2025; 00:09Posting End Date
23 Sept 2025Required Experience:
IC
Employment Type
Full-Time
