Specialist German Ocean Disputes
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Job Location:
Navi Mumbai - India
Monthly Salary:
Not Disclosed
Posted on:
12-09-2025
Vacancies:
1 Vacancy
Job Summary
expected to understand the Root cause and help fix the same in the upstream process
1. Analysis disputes received (Basis Target allocated) Understand what Customer disputing is for
2. Look up all upstream process to fetch data and understand the history of the said shipment
3. Analysis the case and decide on accepting/clarifying or rejecting the case
4. Reach out to relevant coordinators for more information if required
5. Process the amendment in core systems for accept processing
6. Communicate to customer
7. Record complete root cause on reason or dispute
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Throughinnovation and transformation we are redefining the boundaries of possibility continuously setting new
standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard toensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100000 employees across 130 countries we work together to shape the future of global trade andlogistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sailtowards a brighter more sustainable future with Maersk.
You will be responsible for:
Having regular communication with Customers to understand their requirements for a quick dispute resolution.
Must have skills:
Problem Solving Skills
Own the issue Detailed and result oriented Low tolerance to delays.
Problem solving analytical and data skills Data backed decision making
Drive Customer outcomes through positive customer experience
Communication
Professional standard in grammar and though articulation. (Including Language capabilities)
Communication Professional standard in grammar and though articulation. (Including Language capabilities)
Good Comprehension & Written Communication
Good Communication Skills Ability to use positive language
Process Understanding
Ability to understand end to end processes.
Ability to conduct sales and service together
Adherence to process and SOPs Attention to details complete & error free documentation
Adapt to change in process (SOP) / Systems
Ability to understand end to end processes
Stakeholder Mgmt.
Language capabilities to cater to specific countries
Experience in direct Stakeholder interactions (Global) preferably
Dispute Management:
Manage disputes in 24 hrs
FTHR should be > 70%
No repeat dispute
Qualification:
Minimum 3 years in Customer Service or related client-facing roles.
Must be a minimum Graduate (Bachelors degree)
Other Skills:
Language preference - German and English fluency is mandatory
Ability to switch between languages seamlessly during customer interactions.
Must be comfortable working in European shift
Good Communication Skills & Ability to use positive language
Good Comprehension & Written Communication
Customer Focus & Owning the customer
Understand Customer requirement and focused on customer outcome
Attitude to go across defined job boundaries for customer resolution
Winning for customer high achievement orientation
Driven to ensure closure
Superior Stakeholder Management
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
