DES ServiceNow Specialist & Practice lead
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Job Location:
Any - India
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly skilled and experienced individual to join our team as a ServiceNow Specialist. The ideal candidate will have advanced-level proficiency in ServiceNow implementation and customization with a focus on ITOM (IT Operations Management) CMDB (Configuration Management Database) ITSM (IT Service Management) Discovery Asset Mgmt along with good exposure to all the Industry specific ServiceNow tools and the agentic AI framework.
Key Responsibilities:
Solution Architecture & Strategy
- Define end-to-end solution architectures leveraging ServiceNow Platform (ITSM TSM ITOM TSOM HAM/ SAM CMDB etc) ensuring maximum ROI for the customer
- Lead solution blueprinting architecture reviews and governance for proposals and implementations.
- Own the overall technical integrity of pre-sales solutions ensuring alignment with business and technology objectives.
- Mentor and be the catalyst in building the practice and capability for Sutherland
Pre-Sales & Client Engagement
- Collaborate with business development and sales teams to shape winning proposals RFP/RFI responses and client presentations.
- Conduct discovery sessions demos and workshops to articulate business value of Microsoft technologies.
- Build business cases and TCO/ROI models to support solution recommendations.
- Act as a trusted advisor to CXOs enterprise architects and IT leaders.
Practice & Thought Leadership
- Carry the target for the practice
- Mentor and guide solution consultants SMEs and delivery teams.
- Contribute to building accelerators reusable assets and best practices within the Microsoft practice.
- Engage with the ServiceNow Partner Ecosystem to jointly innovate build Sutherland Capability and take Sutherland to the next level fo partnership.
- Stay ahead of Microsofts product roadmap including AI Builder Copilot Fabric and emerging capabilities in Dynamics 365 and Power Platform.
- Represent the organization in Microsoft partner programs webinars and thought leadership initiatives.
Qualifications :
Required Skills & Experience
- Proven expertise on the ServiceNow platform ITOM (IT Operations Management) CMDB (Configuration Management Database) ITSM (IT Service Management) Discovery Asset Mgmt along with good exposure to all the Industry specific ServiceNow tools and the agentic AI framework.
- Strong background in solution architecture pre-sales and client-facing consulting.
- Ability to translate business requirements into robust scalable and cost-effective solutions.
- Excellent presentation stakeholder management and proposal-writing skills.
- Multiple certifications on the platform
Preferred Qualifications
- Experience leading large-scale transformation or modernization programs.
- Familiarity with AI Copilot Agentic AI framework and implementing AI Ops using ServiceNow
- Experience working in BFSI Manufacturing or Professional Services domains.
- Exposure to Center of Excellence (CoE) setup and governance frameworks.
Additional Information :
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
