Customer Service Representative I
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Job Location:
Virginia Beach, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
City/State
Glen Allen VAWork Shift
Multiple shifts availableOverview:
Sentara Health Plans is hiring a Customer Service Representative I for a Full Time Swing shift position. Hours are from 930am to 6pm Monday to Friday. No nights and no weekends. Ideal candidates will have a high-volume call center background in insurance or healthcare industries.
This is a Hybrid position that can be based out of Glen Allen VA or Virginia Beach VA. The first 90 days will be required to be on site and hybrid scheduling available after training is completed. Ideal candidates must be able to report on site at one of these two locations during both training mandatory meetings and any on site dates that are required.
About the team:
Click here to learn more about Sentara Health Plans
The Member Services department for Sentara Health Plans covers an average per representative volume of 40-50 incoming calls per day to answer inquiries assist with issues and discuss member eligibility. Comprehensive 6-week training is provided for best-in-class customer service for our members and subject matter experts are on hand for in depth one on one sessions. This role offers promotional evaluation opportunities and growth starting at 6 months of hire.
The Customer Service Representative I is responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility plan prescription benefits and claim payment issues or patient services needs such as updating billing information establishing payment plans resolving payment inquiries or patient scheduling.
Education
High School Diploma or Equivalent required
Certification/Licensure
None required
Experience
2 years of Customer Service experience Required- Call center experience highly preferred.
Data Entry experience required
Insurance or Healthcare experience preferred
Conduct data entry into company systems and file information using established procedures to ensure information is accurate and accessible required
Courteous communication skills required
Keywords: call Center data entry member services insurance plans health plans CSR Customer Services Rep hybrid
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.
Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
In support of our mission to improve health every day this is a tobacco-free environment.
For positions that are available as remote work Sentara Health employs associates in the following states:
Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Sentara Health, is an integrated, not-for-profit health care delivery system in Virginia and North Carolina. Sentara improves health everyday.
