Bilingual Customer Service Representative (Fluent SpanishEnglish)

Ocala, FL - USA

Monthly Salary: Not Disclosed

Posted on: 56 minutes ago

Vacancies: 1 Vacancy

Job Summary

Were partnering with a growing technology company that provides exceptional customer and technical support for internet services. We are looking for FLUENT Spanish/English speakers who are calm under pressure great with people and comfortable helping customers with basic technical issues.

If you love solving problems enjoy helping others and want a remote role with growth potential this could be a great fit.

What Youll Do
Customer Service (Top Priority)

Deliver outstanding professional service on every call and chat
Greet customers warmly verify their identity and actively listen
Show empathy and patience with frustrated or upset customers
Explain solutions clearly in both Spanish and English
Set clear expectations and confirm the customers issue is resolved

Technical Support

Troubleshoot internet connectivity Wi-Fi and device issues
Provide Level 12 support using tools such as Freshdesk Sonar CRM and other networking tools
Document all interactions accurately and follow internal procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring

FLUENT Spanish and English—able to explain complex information clearly in both languages
Strong typing skills (50 WPM) and comfort working quickly on a computer
Ability to multitask—navigate and update multiple systems/applications while engaging with customers
1 year of customer service experience (call center experience strongly preferred)
Strong customer service skills—patient empathetic calm and professional
Willingness to work overnights weekends and rotating schedules in a 24/7 environment
Reliable wired internet connection and a quiet distraction-free workspace
Updated desktop or laptop computer
Prefer location within 50 miles of Ocala FL

Pay

$14$17/hour depending on experience
Overtime pay available
Paid training
Fully remote once trained (must still be within the local radius)
Professional development and potential for full-time conversion based on performance

Schedule
This is a 24/7 operation including weekends.
Work Saturday & Sunday 3 weekdays
Shifts times: 9am6pm 10am7pm 2pm11pm or 3pm12am

Two 15-minute breaks and one 30-minute break per shift
Flexibility to cover other shifts when needed is a plus

Ready to apply

If youre a bilingual Spanish/English customer service professional who enjoys helping people and solving tech issues we want to hear from you.

Apply now to join a customer-focused remote-friendly team!

Benefits:

Work from home

Work Location: Remote