Back Office Operations Rep II

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TransUnions Job Applicant Privacy Notice

What Well Bring:

The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries requests and complaints pertaining to credit reports/scores/dispute.

What Youll Bring:

Will be working in consumer dispute & Email operations process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SLA
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Working on multiple applications and preparing credit report post analyzing complaints
Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be comfortable with access restricted area Model which has been implemented across India GCC.
Should be flexible to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.

Impact Youll Make:

Minimum Graduate degree in any stream
Must have minimum 5-7 years of experience in Banking operations or BPO or the BFSI industry
Excellent communication skills (English) both verbal and written
Able to work in fast-paced energy flexible and should be able to handle workload
Should have handled escalation/complaint desk related to banking or insurance products
Strong Customer centric service attitude analytical and creative problem-solving skills are required
Experience in Credit Bureaus would be preferred
Strong Team player
Good knowledge of MS office

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II Business Operations

TransUnions Job Applicant Privacy NoticeWhat Well Bring:The TransUnion CIBIL Back Office Operations Representative will be working in Consumer disputes and Email Operations process. The Rep is responsible to address and resolve Consumer queries requests and complaints pertaining to credit reports/sc...

TransUnions Job Applicant Privacy Notice

What Well Bring:

What Youll Bring:

Will be working in consumer dispute & Email operations process
Address and Resolve consumer queries/requests/ complaints pertaining to credit reports/score/personal dispute
Ensure all emails are responded to correctly and completely within the prescribed SLA
Must be able to draft responses independently as template responses are to be used selectively
Identify & escalate probable escalations or sensitive issues for faster resolution
Working on multiple applications and preparing credit report post analyzing complaints
Regularly interacting with Member bank representatives and direct consumers/entities through phone/email and fast-track resolution of disputes/complaints
Willing to work on Weekends / Holidays / Shift extension as per Business Requirement
Willing to work in Permanent Work from Office as per Business Requirement
Should be comfortable with access restricted area Model which has been implemented across India GCC.
Should be flexible to make Out calling to members/Consumer on need basis.
Need to maintain Quality and Accuracy scores as per the business requirements.

Impact Youll Make:

Minimum Graduate degree in any stream
Must have minimum 5-7 years of experience in Banking operations or BPO or the BFSI industry
Excellent communication skills (English) both verbal and written
Able to work in fast-paced energy flexible and should be able to handle workload
Should have handled escalation/complaint desk related to banking or insurance products
Strong Customer centric service attitude analytical and creative problem-solving skills are required
Experience in Credit Bureaus would be preferred
Strong Team player
Good knowledge of MS office

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Rep II Business Operations

Key Skills

Business Intelligence
Bidding
Accounts Assistant Credit Control
Account Development
Content Development
Lab Testing

Apply Now

About Company

TransUnion

Company Overview TransUnion is a leading global risk and information solutions provider. Our mission is to help people worldwide access opportunities that lead to a higher quality of life. We accomplish this by delivering solutions that help organizations optimize their risk-based dec ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click