Product Operations Manager
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview
Were seeking a proactive and detail-oriented Product Operations Manager to lead cross-functional execution for new product and feature this mid-career role you will drive alignment across Product Engineering IT Finance Marketing Sales Enablement Support and other stakeholder groups to ensure every launch moves smoothly from planning to post-launch adoption. Youll bring strong program management expertise operational rigor and a deep understanding of go-to-market workflows to help Freshworks deliver high-impact launches at scale.
Roles & Responsibilities
Program & Launch Management
- Manage end-to-end planning and execution of NPI (New Product Introduction) programs from concept through launch and early adoption.
- Create and maintain detailed project plans timelines risks dependencies and milestones.
Cross-Functional Alignment
- Drive alignment across Product Engineering IT Finance Marketing Sales Enablement and Support to ensure launch readiness.
- Facilitate stakeholder meetings launch reviews and go/no-go checkpoints for timely decision-making.
GTM & Enablement Support
- Coordinate development of GTM assets sales enablement content internal training and support documentation.
- Partner with Product Marketing and Enablement teams to deliver launch messaging demos and rollout plans.
Operational Execution & Tracking
- Monitor execution progress provide clear status updates and escalate risks to leadership.
- Collaborate with Support and Customer Success to prepare internal teams for customer inquiries and smooth adoption.
Process Improvement
Identify inefficiencies and implement process improvements to enhance launch efficiency and cross-team coordination.
Qualifications :
- 68 years of experience in program management product operations or go-to-market roles in a tech or SaaS environment.
- Proven track record managing complex cross-functional programs with multiple stakeholders.
- Strong project management skills; experience with tools like Smartsheet Jira or equivalents.
- Excellent communication collaboration and stakeholder management capabilities.
- Familiarity with Agile development go-to-market readiness and product lifecycle management.
- Bachelors degree in Business Engineering Marketing or related field (MBA is a plus).
Skills Inventory
Program & Project Management
- Cross-functional program execution
- Timeline dependency & risk management
- Agile workflows
Tools & Systems
- Smartsheet
- Jira
- Program tracking/PM tools
Cross-Functional Collaboration
- Stakeholder management
- GTM alignment
- Sales Support & Enablement coordination
Communication
- Executive communication
- Meeting facilitation
- Status reporting & escalation
Business & Product Insight
- Go-to-market processes
- Product lifecycle knowledge
- Launch readiness & adoption planning
Additional Information :
At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshwork ... View more
