Assistant Manager Operations
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Assistant Manager - OperationsDepartment: OperationsLocation: Indore Reporting To: Deputy Manager- OperationsRole Purpose: The Team Leader Operations is responsible for managing a team of associates to achieve operational targets and deliver high-quality service. The role entails overseeing daily operations ensuring process compliance driving performance excellence and fostering a positive team Responsibilities:- Supervise and motivate a team of associates to meet or exceed performance targets (KPIs/SLAs)- Monitor and ensure adherence to company policies procedures and quality standards- Conduct daily team briefings allocate tasks and provide necessary support and guidance- Perform regular performance reviews provide constructive feedback and implement development plans- Resolve escalations handle client queries and ensure prompt issue resolution- Analyze process gaps and recommend improvement initiatives to enhance productivity and quality- Prepare and share periodic reports on team performance gaps and action plans with management- Encourage knowledge sharing skill development and maintain high morale within the team- Ensure roster adherence leave management and optimum staffing levels- Drive the adoption of process changes and continuous improvement initiativesEssential Skills & Qualifications:- Graduate in any discipline; post-graduate/management certification is an advantage- 3-4 years of relevant experience in operations with 2 years of Team Handling Experience- Strong communication and interpersonal skills- Proficient in MS Office and operational systems/tools- Ability to lead motivate and develop teams in a fast-paced environment- Excellent problem-solving and decision-making skills- Customer/service orientation and stakeholder management- Immediate joiner will be given preferenceDesired Attributes:- High level of integrity and commitment- Ability to handle pressure and adapt to changing priorities- Strong organizational analytical and numeric skills- Proactive self-driven and results-oriented
Qualifications :
Graduate
Remote Work :
No
Employment Type :
Full-time
Key Skills
- AutoCAD 3D
- Council
- ABAP
- Apps
- Electronics Engineering
- Clinical
About Company
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable busin ... View more
