Order to Cash (O2C) Order Partner Management Specialist, GS S&O, Order to Cash (O2C) & Revenue Reporting

Amazon Web Services (AWS) is the worlds leading cloud computing platform serving millions of customers across 190 countries. We provide scalable infrastructure web services that enable businesses of all sizes to access compute power storage and numerous other services on demand. As organizations increasingly migrate to cloud-based solutions many turn to AWS Professional Services for expert guidance and support.

The Order to Cash (O2C) Order and Partner Management team is a crucial component of AWS Professional Services (ProServe) enabling global order processing invoicing revenue reporting and forecasting and financial audit capabilities. Were seeking an experienced self-directed Order and Partner Manager to support our rapidly growing ProServe practices internal and partner operations. This role offers unique exposure to ProServe operations while driving scalable solutions that accelerate our enterprise customers cloud adoption journey.

In this role you will manage daily operations for AWS contract enablement and external partner relationships oversee subcontracting policy governance support field teams in agreement creation and track and process operational requests. Youll also be responsible for troubleshooting issues as they arise maintaining Salesforce article documentation providing audit support reporting program metrics to business stakeholders and driving process automation and system enhancements to improve operational efficiency.
The successful candidate will bring proven Business Operations experience strong stakeholder management capabilities and excellent communication skills along with a demonstrated ability to influence change in fast-paced environments and experience working in high-intensity business settings. This role presents an exceptional opportunity to shape and optimize operations within AWSs fastest-growing business.

Key job responsibilities
Own Project accounting setup for Professional Services primarily for North America (NAMER) region and provide extended support to our Europe (EMEA) teams
Provide day to day support to stakeholder inquiries and NatSec/USFed related accounts while adhering to defined SLAs
Evaluate solutions for quality business impact and scalability
Facilitate scoping meetings with subject-matter-experts and project leads
Design and deliver training materials across platforms (Wisdom Wiki Training platforms)
Develop scalable reusable content for global audiences
Monitor and improve organizational effectiveness as a trusted advisor
Implement continuous improvements to Order and Partner Operations sales and program management
Manage and support Project Accounting for AWS Professional Services ensuring accurate project setup aligns with the contract
Develop reporting mechanisms and dashboards to monitor data quality that have direct impact to the teams Key Performance Indicators (KPIs)
Work closely with global counterparts and system teams to optimize processes through analysis and automation recommending system improvements

A day in the life
Manage Project accounting setup for Professional Services in EMEA and AMER regions
Evaluate solutions for quality business impact and scalability
Leverage appropriate tools and delivery methods based on usage need and audience


About the team
About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures and were building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

* Bachelors degree or higher in Finance / Accounting or related field

* 2 years in professional service operations and/or financial operations for example order to cash operations

* Experience developing business reports that help a professional services organization operate smoothly with insights that will meet the needs of other business partners (Finance Sales Operations Tax etc.)



* Experience with SalesForce (SFDC) Commerce Platform (CP)/Billing Console Oracle Financials (OFA) and Business Intelligence (BI)

* 3 years managing subcontracting operations and reviewing Statement of Work agreements within a Professional Services or staffing organization

* Strong communication and effective stakeholder management skills

* USA Citizenship to support our World Wide Public Sector division

* Intermediate skills in Excel (Pivot Tables VLookups and Charts)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61200/year in our lowest geographic market up to $131000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.