Data center Support Engineer
Data center Support Engineer
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Job Description
Job Title: Data center Support Engineer
Location: Jackson MI 49201 (Travel to different sites is a requirement)
Job Summary:
The Data Center Hands and Feet Support Technician is responsible for providing on-site support to maintain and troubleshoot hardware and infrastructure within a data center environment. This role involves performing a variety of tasks including physical equipment installation troubleshooting hardware issues and executing remote instructions from off-site technicians.
Key Responsibilities:
- Physical Support and Maintenance:
- Install move and decommission servers network devices and other hardware components.
Perform physical hardware inspections and troubleshooting. - Handle cabling tasks including running patching and managing cables.
- Replace hardware components such as hard drives memory modules power supplies etc.
- Install move and decommission servers network devices and other hardware components.
- Operational Support:
- Assist in the setup and configuration of data center equipment.
- Perform routine checks and maintenance tasks as directed.
- Ensure proper labeling and documentation of hardware and cabling.
Remote Assistance:- Act as the on-site presence for remote technical teams.
- Execute remote instructions accurately and promptly.
- Provide real-time feedback and updates to remote teams during troubleshooting and maintenance activities.
- Site Support
- Travel to the sites covered by this position based on the requirement urgency and priority
- Support the End Users with their physical connectivity issues
- Monitoring and Reporting:
- Monitor data center infrastructure for alerts and issues.
- Report any discrepancies malfunctions or abnormalities to the appropriate teams.
- Maintain logs of activities and incidents for reporting purposes.
- Compliance and Safety:
- Adhere to all data center policies and procedures.
- Follow safety protocols to ensure a safe working environment.
- Ensure compliance with industry standards and regulatory requirements.
Qualifications:
- Education: High school diploma or equivalent; technical certifications (e.g. CompTIA A Network) are a plus.
- Experience: Previous experience in a data center or IT support role preferred.
- Technical Skills:
- Basic understanding of server and network hardware.
- Familiarity with cabling standards and practices.
- Ability to follow technical instructions and diagrams.
- Physical Requirements:
- Ability to lift and move heavy equipment (up to 50 lbs).
- Comfortable working in confined spaces and at heights using ladders.
- Soft Skills:
- Strong communication and interpersonal skills.
- Attention to detail and excellent organizational abilities.
- Problem-solving mindset and ability to work independently or in a team.
- Work Environment:
- Data center environment with controlled temperatures.
- May require shift work including nights weekends and holidays.
Employment Type
Full-time
