Director of Training and Development

Company Overview

Ovation a family-owned and privately held real estate firm with a 40-year track record is a vertically integrated organization specializing in the development construction and management of residential properties. To date Ovation has developed over 40 properties comprising more than 12000 apartment units with an additional 4000 units currently in the development pipeline. The firms multifamily portfolio includes 6000 Class A units 400 active adult units 2200 affordable units and 2000 units managed for third parties for a total of 10600 units under management. Committed to enhancing the lives of individuals families and communities Ovation continues to expand its impact one home at a time.

We are a dynamic and collaborative team dedicated to excellence and innovation. We value diversity and believe that it contributes to our success. We are committed to providing our employees with the tools resources and support they need to succeed in their roles.

Job Overview

Ovation is seeking an experienced and visionary Director of Training and Development to lead training talent development and performance optimization across the entire Ovation brand with a focused mandate to elevate property operations & maintenance teams.

This in-office Las Vegas-based role will own the full employee lifecycle from onboarding through exit with a mission to transform training into a competitive advantage.

Beyond property operations this leader will architect a scalable enterprise-wide employee experience across all Ovation verticals supporting consistent onboarding robust career development and leadership readiness.

This is a high-impact opportunity to shape the future of multifamily living through learning by elevating the employee experience increasing retention accelerating performance and driving operational excellence.

Key Responsibilities

Learning & Development Strategy

• Design and deliver a scalable high-impact training strategy focused on leasing operations maintenance customer service compliance systems leadership and operational excellence.
• Lead development and delivery of training across multiple formats: in-person virtual e-learning and microlearning.
• Partner with leadership and key stakeholders to assess training needs create targeted development programs and ensure alignment with company performance goals.
• Innovate training content using adult learning principles and cutting-edge platforms.
• Evaluate program effectiveness using participant feedback assessments and operational KPIs to continuously improve offerings.
• Design implement and oversee a comprehensive maintenance training path that supports technician development from entry-level to leadership ensuring alignment with operational standards safety compliance and evolving property needs.

Performance Optimization

• Oversee and fine-tune employee performance and training management systems
• Monitor and analyze employee performance metrics sales effectiveness employee satisfaction resident satisfaction etc.
• Collaborate closely with Regional and Community Managers Maintenance team and the Construction and Development teams to identify and address performance gaps through coaching and custom action plans.
• Conduct on-site visits to evaluate property execution identify improvement opportunities and deliver hands-on performance coaching.
• Leverage performance data and analytics dashboards to inform training initiatives measure results and spotlight success stories.
• Lead rollout and adoption of strategic initiatives including post-implementation training and performance tracking.

Leadership & Organizational Impact

• Serve as a strategic advisor to senior leadership on training talent readiness and performance trends.
• Manage and mentor regional trainer and learning team members.
• Support change management initiatives including new system implementations and organizational culture programs.
• Represent Ovations learning brand internally and externally - fostering a strong culture of development and career growth

Qualifications

• Bachelors degree in Business Education Human Resources or related field required; advanced degree or certifications in Learning & Development Organizational Development or HR preferred.
• 7 years of relevant experience in multifamily housing operations learning & development and performance consulting.
• Deep knowledge of apartment operations including leasing budgeting compliance and customer service.
• Strong analytical skills and experience with performance data dashboards and improvement planning.
• Exceptional communication facilitation and interpersonal skills.
• Proficiency with Microsoft Office Suite Trakstar or other performance management system and property management platforms (e.g. Onesite Knock etc.); Grace Hill or other LMS experience highly desirable.

Company Benefits:

In addition to your salary you will have access to these comprehensive benefits:

• Rent discount Employee rent discount after 90 days.
• Medical Insurance 100% free option available for employee/company pays portion of dependent coverage eligible1st of the month after 60 days
• Dental andVisionInsurance Employeeand dependent coverage options available eligible1st of the month after 60 days.
• You will be eligible to enroll in our 401K plan on the first day of the quarter following three months of employment.
• Our generous PTO package consists of 13 days of paid time off which is pro-rated in each pay period and increases with tenure (available after 90 days of employment) ten holidays and one half day annually.

Why Ovation

At Ovation we believe that exceptional communities start with exceptional people. As Director of Training and Development youll be instrumental in shaping the culture capability and success of our onsite teams. Join us in Las Vegas to lead with purpose create meaningful impact and build a legacy of operational excellence