Senior - IT Solutions Support Engineer
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Job Location:
Any - Brazil
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Very good communication and interpersonal relation skills in an international environment
- Ability to adapt and work with either technical or business people
- At ease with distant communications leveraging a wide array of technologies (shared code documents and forums phone chat e-mail).
- Up to 6 years work experience in an Enterprise application support environment would be a plus.
- Exposure working in IIS hosted web application is preferred.
- Good understanding of Windows Server & MS SQL Server concepts is required.
- Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities in order to resolve complex problems.
- Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like / C# / SQL / IIS /Message Queues/ Restful services
- Understanding of ITIL SDLC and Product Lifecycle methodologies is a definite plus.
- Coordinate with IT Operations Development teams based on the reported issues to coordinate their resolution within SLA.
- Create and maintain open tickets for follow-up report ticket status to users on the basis specified in the SLA.
- Build maintain and communicate weekly & Monthly statistics to management.
- Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
- A chance to become part of a highly motivated international team of professionals.
Qualifications :
- BE/MCA or any other equivalent degree with required experience
- Experience between 4 years to 6 years.
- Hands on experience in providing functional level of support and troubleshooting based web applications is an added advantage.
- Experience working with customers from European region would be a plus.
Additional Information :
Working hours:
Monday to Friday - 8:00 to 17:00 Hybrid Work
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
About Company
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and the environment safer, healthier and more sustainable. From the food you eat to the medicines you rely on, Eur ... View more
