Senior - IT Solutions Support Engineer
Senior - IT Solutions Support Engineer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Very good communication and interpersonal relation skills in an international environment
- Ability to adapt and work with either technical or business people
- At ease with distant communications leveraging a wide array of technologies (shared code documents and forums phone chat e-mail).
- Up to 6 years work experience in an Enterprise application support environment would be a plus.
- Exposure working in IIS hosted web application is preferred.
- Good understanding of Windows Server & MS SQL Server concepts is required.
- Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities in order to resolve complex problems.
- Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like / C# / SQL / IIS /Message Queues/ Restful services
- Understanding of ITIL SDLC and Product Lifecycle methodologies is a definite plus.
- Coordinate with IT Operations Development teams based on the reported issues to coordinate their resolution within SLA.
- Create and maintain open tickets for follow-up report ticket status to users on the basis specified in the SLA.
- Build maintain and communicate weekly & Monthly statistics to management.
- Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders.
- A chance to become part of a highly motivated international team of professionals.
Qualifications :
- BE/MCA or any other equivalent degree with required experience
- Experience between 4 years to 6 years.
- Hands on experience in providing functional level of support and troubleshooting based web applications is an added advantage.
- Experience working with customers from European region would be a plus.
Additional Information :
Working hours:
Monday to Friday - 8:00 to 17:00 Hybrid Work
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Key Skills
- Engineering Support
- Law Enforcement
- ABB
- Information Security
- Adobe Dreamweaver
- Data Analysis
