Chat Support - US / India
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position- Chat Support Executive
Experience: 0-3 Years
Work Mode: WFO (Pune)
Communication: Excellent
Skillsets: Not Technical Presentable positive attitude
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is IT product company in the Health care domain. We are almost decade-old IT product organization.
We are flourish Open & Flexi culture organization with youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS- Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory -Online platform to manage your lab inventory stock and purchases
Org link - are voted as #14 rank in G2s List of Best Software Sellers for (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff doctors and patients to easily access and manage medical information using the same platform. Find out more athttps:// get updates onhttps:// for Diagnostics
Blog - CrelioHealth for Diagnostics
Responsibilities
- Interact with users through a series of actions and answer all queries resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems network problems diagnosing and solving software issues at users end.
- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
- Assist with high severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognize the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity follow-through and collegiality.
- Strong attention to detail with an ability to organize prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand high-pressure situations.
- Should be flexible in working on the US- Time Zone.
Benefits/Perks:
- Attractive pay scale
- Mediclaim benefits -EmployeeeSpouse2ChildrensParents
- Infinite Leaves availability post confirmation (T & C apply)
- Flexible working hours
- Saas Product based experience
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
CrelioHealth offers Lab Software trusted by laboratories for streamlined operations. Boost lab productivity with our cutting-edge Lab Software Solutions.
