Chat Support - US / India
Chat Support - US / India
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position- Chat Support Executive
Experience: 0-3 Years
Work Mode: WFO (Pune)
Communication: Excellent
Skillsets: Not Technical Presentable positive attitude
About CrelioHealth:
CrelioHealth (formerly LiveHealth) is IT product company in the Health care domain. We are almost decade-old IT product organization.
We are flourish Open & Flexi culture organization with youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.
Our Product -
- CrelioHealth LIMS- Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing business better
- CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
- CrelioHealth Inventory -Online platform to manage your lab inventory stock and purchases
Org link - are voted as #14 rank in G2s List of Best Software Sellers for (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff doctors and patients to easily access and manage medical information using the same platform. Find out more athttps:// get updates onhttps:// for Diagnostics
Blog - CrelioHealth for Diagnostics
Responsibilities
- Interact with users through a series of actions and answer all queries resolve issues via chat.
- Maintain and update records for daily queries and escalation.
- Support the roll-out of new application features.
- Troubleshoot systems network problems diagnosing and solving software issues at users end.
- Escalate problems that cannot be fixed at tier-one support and updating users on the status of problems.
- Assist with high severity requests or issue escalations as needed.
Requirements
- Must be a graduate in any stream.
- Effective written and spoken English communication skills.
- Must be Articulate and Spontaneous in Active conversations to handle tough situations.
- Ability to recognize the sensitive nature of issues and maintain confidentiality.
- Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
- The willingness and curiosity to learn new environments and develop new skills.
- A high degree of intensity follow-through and collegiality.
- Strong attention to detail with an ability to organize prioritize and manage multiple tasks in a timely manner.
- Ability to thrive in high-demand high-pressure situations.
- Should be flexible in working on the US- Time Zone.
Benefits/Perks:
- Attractive pay scale
- Mediclaim benefits -EmployeeeSpouse2ChildrensParents
- Infinite Leaves availability post confirmation (T & C apply)
- Flexible working hours
- Saas Product based experience
Employment Type
Full-Time
