Digital Adoption Consulting - Lead

Who are we

Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.

Utilizing GenAI technology Whatfix enhances all stages of software deployment with application simulation product analytics and digital adoption driving business outcomes such as increased revenue win rates cost reduction risk compliance enhanced productivity and improved user experience.

We have seven offices in the US India UK Germany Singapore and Australia supporting 700 global customers including 80 Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank PeakXV Dragoneer and Cisco Investments.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner Forrester IDC and Everest Group.

• The sole vendor named as Customers Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Third Consecutive Year

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

In this role you will:

• Support the team to define & agree on the project plan scope timelines & dependencies for implementation

• When working with specific a/c benchmark practices/focus areas against other players in that space.

• Generate and share required reports (as per RASCI matrix) with relevant stakeholders

• Ensure aligned team members are meeting compliance mandates.

• Drive resource utilization cross-collaboration and competency development within the team

• On a need basis oversee & manage on-the-job performance of aligned team members

Required Expertise

• Experience working in diverse cultures and practices across geographies

• Worked in any of the following industries - IT/ITES /Healthcare/BFSI/ Manufacturing/FMCG/ Oil and Gas among others.

• Knowledge of applications like ERP CRM CLM etc. such as Salesforce MS Dynamics SAP Oracle iCertis etc would be an added advantage.

• Knowledge of Javascript CSS HTML will be an advantage

• Team handling experience at least in functional capacity.

Perks & Benefits (India)

• Best-in-class medical insurance coverage

• Free lunch & dinner buffet

• Doorstep cab drop facility

• Education sponsorship

• Internal job transfer & global mobility programs

• Scope to represent Whatfix at global events

• We also provide uncapped incentives bonus plans and opportunities to employees (especially those in GTM teams) to travel to meet our global customers

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race religion color national origin ethnicity gender sexual orientation age marital status veteran status or disability status
• At Whatfix we deeply value collaboration innovation and human connection. We believe that being together in the office five days a week fosters open communication strengthens our sense of community and accelerates innovationultimately helping us achieve our goals more effectively. At the same time we recognize the importance of flexibility in balancing personal and professional priorities. To support this we offer the option to work from home up to two days per month.
• In any situation that requires additional flexibility were open to considering exceptions on a case-by-case basis to ensure youre supported in managing both work and life seamlessly.