Team lead Order to cash Billing

Requisites    

Education:    

Postgraduate (B. Com/Honors) or a bachelors degree with relevant experience in OTC Operations. 

Experience (years):    

Graduate with 8 to 10 years of experience 

Relevant Experience:    

OTC or Accounts Receivables 

Location:    

Mumbai (Airoli) and Bangalore 

Working Hours:    

8.5 hours/day (US Shift) 

Role Summary:    

1. The individual will carry out recording of collections and credit management transactions and will serve as a primary point of contact. He/She should have end to end OTC knowledge including sales order collection and billing 

1. Point of contact for resolving customer or stakeholders queries. 

Qualification Criteria/Work Experience    

Essential:    

• Strong knowledge of OTC operations 

• Team handling experience 

• Working knowledge of SAP Finance module 

• Experience in shared services/customer facing environment 

• Understanding of standard operating procedures 

• Knowledge of system applications operating tools metrics and excel 

• Good communication skills plus good verbal & written presentation skills 

• Flexibility to work within a high growth rapidly changing environment 

• Ability to self-motivate and initiate change 

• Ability to work with colleagues at all levels  

Accounts Receivable Responsibilities    

• Manage the full cycle from order entry to cash receipt ensuring accuracy and efficiency 

• Ensure timely and accurate generation and delivery of customer invoices 

• Supervise the application of incoming payments to customer accounts 

• Oversee collection activities follow up on overdue accounts and reduce DSO (Days Sales Outstanding) 

• Prepare and maintain reports on customer collection status and outstanding receivables. Support internal and external stakeholders 

• Send Collection reports on a timely basis to BU/NECI Finance 

• Investigate and resolve billing disputes short payments and customer deductions 

• Coordinate with stakeholders to gather additional details with respect to collections or credit management transactions 

• Understanding of the Credit Management process and defining credit limits to new customers 

• Create collection entry in SAP post confirmation from stakeholders 

• Respond to queries in a timely and accurate manner 

• Maintain strong relationships with key customers to ensure satisfaction and timely payment 

• DTP-SOPs updating regularly basis 

• Adhere to process defined Service Level Agreements (SLA) and Turn Around time (TAT) 

• Perform collection and credit management tasks as per defined TAT 

• Ensure 100% accuracy rate in day-to-day activities to ensure SLAs are met 

• Perform technical commercial and administrative validation on a customer order 

• Record daily volumes rejections exceptions and quality-checks in timely manner 

• Track key metrics such as aging reports collection efficiency and cash flow performance 

• Identify inefficiencies and lead automation 

• Coordinate with stakeholders to understand any discrepancies on order details 

• Should have strong understanding on Team management. 

• Ensure smooth execution of day-to-day tasks and Maintain adherence to process timelines and service levels. 

Key Skills 

• Collections and Cash Application 

• Sales order processing and Invoice Creation  

• Debt Collection and Credit Management 

• Accounts Receivable Ledger Management 

• Team Leadership 

• Advanced Excel and Spreadsheet Skills 

• SAP ERP and Accounting Software Proficiency 

Remote Work :

No

Employment Type :

Full-time