Desktop Support Supervisor
Desktop Support Supervisor
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Job Description
DEPARTMENT OF ECONOMIC SECURITY
Your Partner For A Stronger Arizona.
DES works with families community organizations advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals families and communities for a better quality of life.
DESKTOP SUPPORT SUPERVISOR
Salary: $84700.10
Grade: 27
Closing Date: September 8 2025
Would you like to be part of an amazing team that helps Arizonans thrive At the Department of Economic Security (DES) we strengthen individuals families and communities for a better quality of life. DES is looking for individuals who are committed to service community and teamwork. To learn more about DES please visit ; or click on the link here to view Our DES video. Come Join the DES Team!
The Department of Economic Security Division of Technology Services (DTS) is seeking an experienced and highly motivated individual to join our team as a Systems/Network Supervisor (Desktop Support Supervisor). Supervises the DES Desktop Support staff by defining and establishing schedules; setting priorities; providing support/direction and dealing with administrative issues as needed; Trains staff on operational procedures and troubleshooting techniques; coaches team members on performance completes employee performance evaluations and recommends pay actions; receives guidance and oversight from manager. Leads planning organizing and coordinating complex technical activities.
This position may offer the ability to work remotely within Arizona based upon the departments needs and continual meeting of expected performance measures.
The state of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.
Essential Responsibilities include but are not limited to:
* Supervises the DES Desktop Support staff by defining and establishing schedules; setting priorities; providing support/direction and dealing with administrative issues as needed; and receives guidance and oversight from manager.
* Trains staff on operational procedures and troubleshooting techniques; request coordinate and assist training staff or provide systems or LAN/WAN user training; provide ongoing customer support and training. Provide support feedback and leadership to technicians on complex IT issues to sustain agency objectives.
* Coaches team members on performance completes employee performance evaluations and recommends pay actions. Leads team meetings and trainings to keep staff updated on current technology changes occurring in the DES enterprise. Leads planning organizing and coordinating complex technical activities.
* Receives guidance and oversight from manager. Responds promptly to customer needs; takes customer-centric approach to problem solving; manages difficult or emotional client situations; champions a cohesive consistent approach to improvement in the DES organization.
* Participate in LAN Manager meetings (monthly) LEAN management processes; provide leadership for IT support for program managers throughout DES.
* To prepare documents for software and hardware related to PC Support as well as direct and support LAN team members to do the same. The Supervisor will compose the documents in a logical format using Microsoft office products. They often are required to find graphics pictures or illustrations to go along with the documentation. They will also be required to update documentation from time to time.
* Support both internal and external customers by keeping them apprised of work efforts being conducted to resolve their issues.
Knowledge of:
* Thorough knowledge of service offerings customer service principles and processes back-office server applications desktop applications web-based applications client/server applications computer/networking hardware standard operating systems common third-party software applications application integrations networking protocols and any other computer-related technologies.
Skill in:
* Strong customer service skills.
* Excellent interpersonal written and oral communication skills.
* Excellent problem solving skills and attention to detail.
Ability to:
* Demonstrate ability to balance prioritize and organize multiple tasks.
* Demonstrate ability to work collaboratively in teams and across organizations.
* Demonstrate ability to synthesize feedback and adjust plans accordingly.
* Demonstrate ability to build strong relationships inside and outside the organization.
* Demonstrate ability to resolve incidents/problems efficiently and effectively recognizing customers competence levels and able to approach each level appropriately.
* Demonstrate ability to supervise small to medium teams.
* Demonstrated ability to evaluate and test emerging technologies.
* Demonstrated ability to understand and anticipate needs and priorities of both internal and external customers.
The ideal candidate for this position will have:
* Bachelors degree in IT or closely related field and 4 years experience with management and organization skills cross platform environment or any equivalent combination of experience and/or education from comparable knowledge. Desired A Certification Microsoft Certified Professional or higher Microsoft Certification.
* Employees shall obtain and maintain a valid Level One fingerprint clearance card issued pursuant to S.B.1164.
* This position may require driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply: Drivers License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).
* Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agencys ability to reasonably accommodate any restrictions
* All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify.
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical dental life and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Sick time accrued at 3.70 hours bi-weekly
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities
Flexible schedules to create a work/life balance
By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona please visit our benefits page.
State employees are required to participate in the Arizona State Retirement System (ASRS) the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On or shortly after your first day of work you will be provided with additional information about the available insurance plans enrollment instructions submission deadlines and effective dates.
For questions about this career opportunity please contact Benson Walker at or email
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling . Requests should be made as early as possible to allow sufficient time to arrange the accommodation.
Required Experience:
Manager
Employment Type
Full-Time
