Contact Center Supervisor
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Whats in it for you as a Contact Center Supervisor
- Hybrid position
- Training and ongoing coaching to learn highly desired skills for career development.
- Opportunity to be part of a growing organization where you can make an impact on members teammates and the community in meaningful ways.
- Greater Good: 16 hours paid volunteer time per year
- Full Benefits Package: 401k Medical Dental Life 12 paid holidays Paid Time Off
The Basics as a Contact Center Representative:
- Monday - Friday 8:00 am - 5:00 pm
- Flexibility required - extended hours holidays if necessary based on company needs
What youll do as a Contact Center Supervisor:
In this role youll guide and develop team members drive performance through data and coaching and help shape a culture rooted in service excellence accountability and continuous learning. Youll partner closely with leadership to implement process improvements and ensure every interaction reflects our Top Tier member experience.
Lead coach and inspire Contact Center team members.
Monitor daily operations and service levels to ensure member satisfaction.
Use analytics to identify opportunities for growth and efficiency.
Handle escalated situations with empathy and professionalism.
Champion our core valuesIntegrity Compassion Accountability Reliability and Engagementin every action.
Qualifications :
Must Have as a Contact Center Supervisor:
2 years of progressive Contact Center experience.
Strong leadership problem-solving and data analysis skills.
Tech fluency and a passion for developing people.
A high school diploma or equivalent.
Nice to Have as a Contact Center Supervisor:
- Bilingual in Spanish and English.
- Previous Call Center experience.
- Previous Financial Institution experience.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
70 something looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious connections only, please.We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.If you truly ... View more
