Head, Business and Operations Risk

Risk Management:

• Develop and implement a comprehensive business and operational risk management framework.
• Identify key operational risks and develop mitigation strategies.
• Ensure alignment of risk management strategies with the organizations business objectives and regulatory requirements.
• Conduct regular risk assessments to identify potential operational risks and their impact on the organization. Conduct routine risk assessments to identify areas of potential non-compliance and loss vulnerability develop corrective actions plans for resolution of problematic issues and follow up on identified remedial actions and internal control enhancements.
• Develop and implement risk monitoring systems to track and report on key risk indicators.
• Coordinating Risk & Control Self-Assessment (RCSA) framework across the various Business and Support units.
• Maintain Credit Directs Risk Register.
• Develop and implement fraud detection systems. Monitor transactions and behaviour patterns to identify and investigate suspicious activities.
• Monitor changes in the operational and regulatory environment and assess their impact on Credit Direct.
• Prepare and present risk management reports to the CRO and senior management.
• Communicate risk issues and mitigation strategies to internal and external stakeholders.
• Ensure transparency and effective communication regarding risk management activities.
• Develop and implement incident management plans to address potential operational risk events.
• Coordinate response efforts during risk events to minimize impact on Credit Direct.
• Conduct post-event analysis to identify lessons learned and improve risk management practices.

Policy Development & Compliance:

• Develop and implement policies and procedures for managing business and operational risks.
• Ensure policies are communicated and adhered to Credit Direct.
• Implement & train staff on BCM (Business Continuity management) framework for Credit Direct.
• Coordinate the establishment maintenance and continuously improve Risk Management capabilities within the various SBUs.
• Conduct training and awareness programmes through one-risk-a-month on risk management procedures and practices.
• Update policies regularly to reflect changes in regulations and business practices.
• Ensure compliance with all relevant regulatory requirements and industry standards.
• Oversee internal and external audits related to operational risk management.
• Implement corrective actions to address any compliance deficiencies.

Operational and IT Risk Monitoring:

• Collaborate with business units to design and implement risk controls for processes and systems.
• Lead the implementation of the Ecosystems Risk and business continuity Framework.
• Oversee business continuity planning and incident response strategies.
• Establish and monitor key risk indicators (KRIs) and key performance indicators (KPIs).
• Use data-driven insights to forecast emerging risks and recommend mitigative actions.
• Present regular risk assessments and actionable insights to stakeholders.

Compliance and Benchmarking:

• Monitor changes in regulatory environments and update risk protocols accordingly.
• Lead initiatives to meet standards for external audits and external assessments.

Collaboration and Implementation:

• Partner with cross-functional teams to promote a sound risk management culture across the organization.
• Train employees and leadership on risk identification and mitigation strategies.
• Facilitate risk strategy workshops/sessions to align risk objectives with organizational goals.

Performance Monitoring & Reporting:

• Establish monitor and report on key performance indicators (KPIs) for individuals and teams charged with risk mgt. responsibilities towards achieving organizational goals.

People Management:

• Lead coach and develop the business operations risk team.
• Foster a positive and productive work environment.
• Provide training and development opportunities to enhance team skills and performance.

• Bachelors degree in Finance Business Administration Risk Management or a related field.
• Masters degree or professional certifications such as Certified Basel II Professional CRISC CORM or ORM preferred.
• Other recognised Risk certifications.

Experience:

• At least 6 years of experience on Operational Risk IT Risk and Business Continuity Management in a Financial Services Institution or Fintech.
• At least 2 years in leadership/supervisory role.
• Good knowledge of consumer lending is required.
• Knowledge of risk management principles and practices regulatory environment and policies governance practices and risk finance and control are crucial.
• Proven track record of developing and implementing effective risk management frameworks.

Competencies:

Technical:

• Business Continuity and Disaster Recovery Management
• Data Analysis
• Financial Analysis
• Loan management
• Quality Assurance
• Risk Management
• Customer Service
• Policy Development

Behavioural:

• Entrepreneurial Mindset
• Excellence
• Execution
• Energy
• Empathy
• Evolution
• Emotional Intelligence
• Business Acumen
• Decision-Making
• Result Oriented
• Strategic Thinking
• Communication written & verbal
• Stakeholder Management
• Developing Others
• Analytical Thinking
• Leading Change
• Managing Risk
• Service Orientation