Patient Safety Team Administrator

We are seeking a highly organised Patient Safety Team Administrator and proactive to join our Patient Safety Team and Quality Governance support team.

You will act as the central point of contact for scheduling ensure accurate minute-taking and record-keeping and support continuous improvement by auditing and reporting on patient safety team activity. This is an excellent opportunity to make a meaningful contribution to patient safety quality of care and clinical collaboration.

Located in leafy St Johns Wood on the Jubilee line minutes from Central London our independent private Hospital has just been rated the number one in the country for care in the latest Bupa survey. Uniquely all profits fund our onsite Hospice St Johns.

Am I the right person for this Patient Safety Team Administrator role

• GCSE or equivalent qualifications
• Administration experience
• Database/ CRM/ Payment portal management
• Experience of working within the hospice or healthcare sector
• Experience of working in a team
• Experience in the charity sector
• Ability to work to deadlines
• Excellent communication skills both written and verbal
• Attention to detail
• Knowledge of all main Office 365 suite and CRM systems
• Ability to learn new systems
• Work with a diverse group of individuals
• Effective organisational skills with the ability to prioritise

What are the responsibilities of a Patient Safety Team Administrator

• Assist with all patient safety administration activities including updating policies to ensure all systems and processes are up to date.
• Review current processes and initiate new systems.
• To monitor the teams training schedule and other relevant compliance standards.
• To support all patient safety and governance operations including but not limited to maintaining a schedule of meetings and the timely production of reports and papers for meetings including Patient safety and quality meeting MAC CCLIPP Safety team meetings etc. taking responsibility for managing agendas and minutes where required.
• Supporting the Head of Patient Experience with administration of complaints and ensuring these are managed within appropriate timeframes.
• Ensure all data is held under GDPR regulations and regularly monitored streamlining and keeping donors information up to date.
• Assist in managing the quality dashboard and support the processes for managing KPI data.
• Provide administrative support relating to notifications to regulators ensuring these are being processes within required timeframes.
• Support and deputise for the MDT coordinator to ensure all MDT meeting are managed appropriately.
• Coordinate projects keeping track of timeframes and expenditures as well as liaising with key stakeholders.
• To be able to work within a broad range of administration duties in partnership with others or working alone on a specific task
• Facilitate smooth deliverable tasks with accurate details within agreed timescales

Why work for us

At our Hospital we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training we offer our employees a wide range of benefits; from 27 days annual leave generous private healthcare cover contributory pension schemes including continuation of the NHS pension to providing short-term accommodation for new starters.

Working with us all eligible employees receive;

• Competitive pay with progressive band structuring as well as generous unsociable hours enhancements (if applicable)
• For employees joining us from the NHS we can provide continuation of your NHS pension
• Contributory pension schemes to suit all pockets.
• Private healthcare cover of up to 20000 per year
• 27 days annual leave 8 bank holidays
• We can provide short-term accommodation for new starters at The Hospital
• Ongoing training and development programmes
• Discounts at local national and online shops
• Interest-free season ticket loans
• Cycle to work loan scheme
• Employee Service Excellence recognition rewards
• 1500 Refer a Friend scheme

If you are ready for a new challenge and relish the chance to become part of a successful forward thinking organisation then we would love to hear from you.