Pensions Team Leader Benefits Processing
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
3 months contract with local authority
We are seeking an experienced Pensions Team Leader to temporarily oversee and manage the daily operations of the Benefits Processing team. This role is crucial for maintaining the efficiency and effectiveness of our front-line services which include handling calls emails and post as well as processing various junior benefits tasks such as refunds deferred benefits transfers and general member inquiries. The successful candidate will directly manage a team of seven staff members and ensure seamless service continuity.
Responsibilities
- Oversee the daily operations of the Benefits Processing team.
- Directly manage a team of seven staff members.
- Ensure efficient handling of calls emails and post.
- Supervise the processing of junior benefits tasks including refunds deferred benefits and transfers.
- Address general member queries to maintain high service standards.
Requirements
- Proven experience in line management.
- Strong operational background in pensions benefits processing.
- Ability to ensure service continuity and manage team performance effectively.
Required Skills:
Strong numeracy and literacy skills Attention to detail and accuracy Proficiency in Microsoft Excel Word and Outlook Accounting skills Finance experience is preferred
Company Industry
IT Services and IT Consulting
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
