Wizard of Player Happiness

Bucharest - Romania

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location: Sofia Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Are you a gamer at heart with a passion for solving puzzles and helping others Do you believe that the players experience is the most important part of any game If youre nodding your head we have an incredible opportunity for you to turn that passion into your profession.

Were building a brand-new elite team right here in Sofia and were looking for thoughtful player-focused individuals to be its foundation. This isnt just about answering tickets; its about being the crucial link between our players and the game developers ensuring every voice is heard and every issue is a chance to improve.

Your Mission Should You Choose to Accept It:

Be the hero our players need. Youll investigate and resolve a variety of technical and gameplay issues providing solutions that are both effective and empathetic.
Champion the players voice. Youll carefully analyze player feedback and communicate key insights to our internal development teams to help shape future game updates.
Collaborate with your team to refine our processes always asking How can we make this experience even better for the player
Become an expert on our games understanding them inside and out to provide the ultimate support experience.

What You Bring to the Guild:

Must-haves: Full professional fluency in Polish and a strong command of English.
A genuine love for gaming. You understand gamer culture community dynamics and can easily relate to a players perspective.
Incredible empathy and the ability to see a problem from the players point of view.
A natural desire to help people and a team-first mentality focused on collective success.
A keen understanding of what truly great player support looks like.

Why Youll Love Playing on Our Team:

We believe that taking care of our team is the first step to taking care of our players. That/s why were committed to your well-being and future growth.

Full relocation support to beautiful Sofia Bulgaria.
24/7 flexible working hours to fit your lifestyle.
Comprehensive fully paid training to set you up for success.
A stable career path with clear development opportunities in a growing global company.
Attractive salary and an additional health insurance package.
A positive international environment and regular team-building events because work should be fun!
Plus access to a menu of 50 benefits and services you can choose from to build a package thats perfect for you.

We are a publicly traded company (NYSE & TSX: TIXT) and a global leader in designing and delivering next-generation digital customer experiences. While we are the largest employer in our industry here our culture feels like a tight-knit community. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members. We hire great people from a wide variety of backgrounds because it makes our company stronger.

Ready to start your next quest Apply now and lets build something amazing together.

Location: Sofia BulgariaType: Full-time (40h/week)Start Date: September 2025 Are you a gamer at heart with a passion for solving puzzles and helping others Do you believe that the players experience is the most important part of any game If youre nodding your head we have an incredible opportunity f...

Location: Sofia Bulgaria
Type: Full-time (40h/week)
Start Date: September 2025

Your Mission Should You Choose to Accept It:

Be the hero our players need. Youll investigate and resolve a variety of technical and gameplay issues providing solutions that are both effective and empathetic.
Champion the players voice. Youll carefully analyze player feedback and communicate key insights to our internal development teams to help shape future game updates.
Collaborate with your team to refine our processes always asking How can we make this experience even better for the player
Become an expert on our games understanding them inside and out to provide the ultimate support experience.

What You Bring to the Guild:

Must-haves: Full professional fluency in Polish and a strong command of English.
A genuine love for gaming. You understand gamer culture community dynamics and can easily relate to a players perspective.
Incredible empathy and the ability to see a problem from the players point of view.
A natural desire to help people and a team-first mentality focused on collective success.
A keen understanding of what truly great player support looks like.

Why Youll Love Playing on Our Team:

We believe that taking care of our team is the first step to taking care of our players. That/s why were committed to your well-being and future growth.

Full relocation support to beautiful Sofia Bulgaria.
24/7 flexible working hours to fit your lifestyle.
Comprehensive fully paid training to set you up for success.
A stable career path with clear development opportunities in a growing global company.
Attractive salary and an additional health insurance package.
A positive international environment and regular team-building events because work should be fun!
Plus access to a menu of 50 benefits and services you can choose from to build a package thats perfect for you.