Project Manager Damp & Mould

Organisation: London Borough of Waltham Forest

Salary: PO8

Contract Type: Permanent

Working hours per week: 36

Application Deadline: 03/10/2025

Proposed Interview Date(s): TBC

Reference:1870

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role:

Working style: Hybrid working 3-4 days on-site 1 day work from home.

This pivotal role is responsible for the strategic oversight and operational management of Damp & Mould cases across the London Borough of Waltham Forests housing portfolio. You will lead a dedicated team of surveyors and a Business Support Officer ensuring that all reported cases are responded to promptly with comprehensive inspections and Housing Health and Safety Rating System (HHSRS) assessments carried out to the highest standard. Your leadership will be instrumental in ensuring that key performance targets and service-level agreements are consistently achieved.

A critical element of the role is the management and resolution of Damp & Mould issues working collaboratively with the Repairs Partnering team to ensure that all interventions are effective timely and delivered in accordance with Council standards. You will be expected to uphold high levels of quality compliance and cost-efficiency across all relevant repair contracts working closely with contractors consultants and internal stakeholders.

In addition you will be responsible for maintaining accurate and detailed digital records generating regular reports on performance case resolution and risk and ensuring that all relevant information is correctly entered and updated in the Councils asset management database. This supports wider asset intelligence regulatory reporting and long-term investment planning.

The role places a strong emphasis on resident engagement and satisfaction requiring a resident-focused and empathetic approach. You will work in close partnership with the Building Safety Operations and Compliance teams to ensure that all homes are not only free from damp and mould but also safe habitable and compliant with all relevant housing environmental health and building safety regulations.

This is a key leadership role for someone who can combine technical knowledge team management and a strong commitment to customer service and compliance in a housing context.

>> Click here to download the Role Profile <<

Key Responsibilities:

• Lead the Damp & Mould team overseeing project design cost estimation delivery expenditure and sign-off as needed.
• Engage closely with residents to document their concerns regarding home conditions.
• Collaborate with housing and legal teams on potential disputes and disrepair claims.
• Conduct inspections and audits of contractors specifically on Damp & Mould reviewing completed work verifying invoices and resolving issues.
• Prepare management reports on deficiencies certifying snagging rectification when necessary.
• Work closely with the Repairs Partnering team to ensure all work complies with relevant legislation safety quality and productivity standards.
• Support additional surveying functions within Housing Assets as needed.
• Conduct consultations identify and resolve issues and escalate complex matters as required.
• Process and analyze complex data maintaining accurate records and documentation.
• Address customer practices and mitigate risks escalating concerns to the line manager.
• Collate process and analyse complex information. Ensure all required records and information are maintained correctly.
• Challenge customers practice and minimise risk referring concerns to line manager.

Qualifications and Requirements:

• Experience of administering building contracts.
• Experience of administering partnering contracts.
• Experience of building surveying in residential environment
• Experience of Stock Condition Surveys
• Experience of HHSRS assessments
• Experience of liaising with residents
• Knowledge of Asbestos Regulations.
• Housing legislation and regulations with particular reference to repairs maintenance
• Project Management Skills
• Applying Health & Safety Customer Care and Communications policies appropriately
• IT literate particularly with Microsoft Office Word Excel.
• Good report writing skills
• Relevant Building qualification NVQ ONC Degree or equivalent or vocational qualification in relevant subject or area
• Evidence of Continuous Professional Development

The below terms and conditions apply to this role:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Sharon-Leigh Gordon AD Housing Repairs and Planned Works

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at .

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice.