Customer Service Executive - Cantonese & Mandarin Speaker - Johor Baharu

Johor Bahru - Malaysia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Overview:

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls live chat and emails ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

Key Responsibilities:

Handle inbound calls live chat and emails related to customer inquiries complaints feedback and service issues.
Provide accurate product/service information and exceed customer expectations.
Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
Demonstrate good typing speed and accuracy in Traditional Chinese characters.
Manage multiple tasks in a fast-paced high-volume environment.
Maintain good computer literacy and use internal systems effectively.

Requirements:

Minimum age 18 years old with SPM UEC or IGCSE qualification.
Proficiency in Mandarin (Traditional Chinese reading & typing)
Cantonese and English.
Ability to work on rotational shifts including weekends and public holidays (24/7 support).
Good communication skills and strong attention to detail.
Basic computer knowledge and ability to multitask.

Working Hours & Shift:

5.5 working days per week
Rotational shifts (24-hour coverage)
Public holidays and weekends are compulsory working days.

Additional Perks:

1-Month Accommodation for outstation hires
Shuttle Service Available from key areas:
- Skudai Taman U Mutiara Rini Lima Kedai/Rumah Iskandar Malaysia
- Gelang Patah Larkin City Square Danga Bay Perling Tampoi Paradigm Mall Bukit Indah

Interview Process:

Walk-in Interviews available
Virtual interviews accepted for outstation candidates
Assessment required as part of the selection process

Job Overview: We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls live chat and emails ensuring a high level of customer satisfaction while meeting p...