Community Help Officer
Community Help Officer
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Job Alert
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Job Description
- East Suffolk Council
- Address: East Suffolk House Melton Woodbridge Suffolk IP12 1RT or Riverside Office Lowestoft Suffolk NR33 0EQ
- Salary: Band 4 28598 - 31022 per annum
- Hours: 37 hours per week
Contract: Fixed term for 24 months
East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
Want to work in an organisation where you can truly feel like you are making a difference to peoples lives The East Suffolk Communities Team are looking for a Community Help Officer to join the team based within the Community Help Hub youll use the LIFT (Low Income Family Tracker) software with other data sources available locally to identify residents in financial need and design and deliver campaigns to identify and engage appropriate households connecting them to relevant support including from the Community Help Hub. You will monitor and track campaign responses trends and outcomes.
Your role
You will work collaboratively with the Community Help Officers alongside a range of organisations and partnerships across East Suffolk including parenting support and Family Hubs Citizens Advice East Suffolk Disability Advice Northeast Suffolk and Disability Advice Service East Suffolk. You will liaise with Financial Inclusion Officers across other District and Borough Councils in Suffolk to share best practice.
To take a data led approach using the LIFT software to identify families and individuals in East Suffolk who are (or are at risk of becoming) financially vulnerable
To work with local organisations and support providers on outreach events to provide a caring responsive and customer focussed service to residents by establishing and maintaining personal contact through a range of mechanisms including letters telephone calls emails video calls and home visits to maximise engagement
Work closely with your Community Help Hub colleagues the Communities Officers and other Council Departments including Customer Services Housing Needs and Tenant Services collaborating as part of the wider Suffolk network with colleagues from the other District and Borough Councils in the county
What you will need:
Experience of analysing and interpreting data and intelligence
Previous experience of working in a public facing role
Experience of dealing with the public in difficult situations and of providing constructive challenge
Effective written and verbal communication skills and the ability to convey complex information to a range of audiences in a creative and understandable way
Excellent organisational skills
Strong team player
High level of computer literacy and able to use Microsoft Office
Must have access to a car and a valid driving licence and be willing to travel
Flexible and willing to work outside of normal working hours with occasional work in the evening and at weekends
If you think you have what it takes to be successful in this role even if you dont meet all the essential requirements please apply. We would appreciate the opportunity to consider your application.
Why work for us
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work.
Here are some of the main benefits:
Generous leave entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)
Local government pension scheme
Flexible working arrangements
Learning and development tailored to your role
A wide variety of staff support networks including access to health and wellbeing initiatives and programmes
Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.
Find more information about what we offer in ourbenefits brochure (pdf).
These roles will primarily be remotely based utilising local community assets but will also involve travel across the district to provide face-to-face services as well as providing client support over the phone and via our digital platform. A full drivers license and access to a car is essential for this role.
For more information
For an informal discussion regarding this post please contact Megan Clifford Senior Community Help Officer by emailing.
Closing date: 12pm 17 September 2025.
Interview date: Week commencing 29 September 2025.
How to apply
Step 1 -Read the advert and the Job Description and Person Specification (Word).
Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.
For more information check out the How to Apply section of our Career Site.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
