Coordinator

Inspire your team and empower our customers to succeed.

About Northcott

At Northcott we believe everyone deserves the opportunity to live life their way. As a not-for-profit disability service provider we support people with disability to explore possibilities achieve goals and live the life they choose.

With more than 90 years of experience and a strong presence across NSW QLD and the ACT Northcott is one of Australias largest and most trusted disability service organisations. Every year we provide people with a disability along with their families and carers with personalised and empowering support.

We are a registered NDIS provider employing more than 3000 dedicated staff across metropolitan and regional locations.

Before applying for a role at Northcott we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

About My Role

As a Coordinator at Northcott I am responsible for overseeing the daily operations of our Group Services. I ensure that our customers receive high-quality support aligned with the NDIS Quality and Safeguarding Framework.

In this role I provide practice leadership to staff promote open communication and foster a cohesive andsupportive team culture. I bring a strong sense of self-reflection resilience and a commitment to continuous improvement.

On a day-to-day basis I will:

• Coordinate the Everyday Life Skills Work and Study Adult and Teen Recreation and School Holidays programs
• Deliver program outcomes aligned with customer goals
• Prioritise and balance the needs of customers and the staff team
• Nurture and maintain strong relationships with customers families and the team
• Identify assess and resolve issues using a person-centred approach
• Proactively train the team to ensure the highest standard of customer outcomes
• Review and update rosters support Policy and Procedure compliance and manage reporting requirements

In this role I will:

• Apply my tertiary qualification in Social Science Disability Recreation or a related field
• Foster a strong customer focus and help the team understand customers perspectives
• Identify and explore solutions to barriers limiting customer potential
• Align decisions and work with business unit and organisational objectives
• Prioritise and plan daily weekly monthly and annual tasks to meet customer and team goals
• Lead a high-performing team across multiple programs encouraging innovation and empowering new approaches to challenges
• Demonstrate a thorough understanding of NDIS standards Workplace Health & Safety and the NDIS Quality and Safeguarding Framework.
• Effectively manage competing priorities targets KPIs and business objectives.

Why I Want This Role at Northcott

Im passionate about making a real differenceand this role lets me do exactly that.

• Customer Focus: Building positive trusting relationships with children and families while meeting their needs.
• Trusted Expertise: My background in early childhood or allied health is valued and has a real visible impact.
• Career Growth: Northcott supports my development within a purpose-driven respected organisation.
• Real Rewards: Salary packaging extra leave and wellbeing support allow for balance and sustainability in the role.
• Inclusive Culture: I feel respected heard and supported in a culture that celebrates diversity and individuality.

If this sounds like the right fit for you wed love to hear from you.

To apply for the position please submit your updated resume along with a brief cover letter highlighting your relevant skills and experience.