Client Services Coordinator

Mascot - Australia

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

About Toll Group

At Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries. We are proudly part of Japan Post

Play a vital role in enabling sustainable global supply chains with Global Forwarding Australia and New Zealand. With ongoing job security enjoy working in a stable and safe environment where we can be curious and inspired to try new things as we put customers at the centre of everything we do.

As a recognised global brand with long-term success were passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding an open and inclusive culture we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn grow and progress. And were always looking out for each others wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse challenging even unordinary projects while being supported by friendly and positive teamwork.

Client Services Coordinator Mascot

Job Description / The Role

We are looking for an experienced Client Services Coordinator to join our team in Mascot.

Are you a highly organised and detail-oriented professional with a passion for delivering exceptional customer service

Toll Global Forwarding is seeking a Client Services Coordinator to join our dynamic team!

In this role you will act as the key interface between Toll and our valued clients ensuring seamless and professional service while meeting performance expectations. Youll play a vital role in coordinating shipments resolving logistics issues and driving operational excellence through efficiency and innovation.

Help our customers succeed every day. Go the extra distance. Balance expectations. Look for ways to add value and boost performance.

Duties and Responsibilities / a day in the life of a Client Services Coordinator -

Liaising with clients and internal teams to ensure smooth operations and timely job updates.
Managing shipments ensuring compliance with Toll legislative and client requirements.
Monitoring shipping line issues such as transshipment detention and demurrage.
Coordinating client implementation plans including SOP development and stakeholder communication.
Ensuring legal and safety compliance across all aspects of freight forwarding.
Providing top-tier customer service to drive client satisfaction and retention.
Identifying process improvements to enhance service efficiency.
Maintaining accurate records in CW1 for billing and revenue tracking.

What youll need to succeed:

Strong communication and relationship management skills.
CargoWise knowledge and proficiency utilising this software.
Experience in freight forwarding logistics or supply chain coordination.
Proficiency in Microsoft Office and workflow management systems.
Ability to prioritise tasks and work under pressure in a fast-paced environment.
A results-driven mindset with excellent planning and analytical abilities.

Why Join Us

A supportive and collaborative team environment.
Career development and training opportunities.
Work with a global industry leader in freight forwarding and logistics.

If you have the skills experience and drive to excel in this role wed love to hear from you!

Apply now and take the next step in your career with Toll Global Forwarding!

What moves you

At Toll you can help play a vital role in delivering what matters. From food fuel medicine and rescue services we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach our 16000 people bring a passion for progress. We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further.

Are you excited about this role but are concerned you dont meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll we value a diverse inclusive and authentic workplace so if youre interested in this role but your past experience doesnt align perfectly then please talk to us you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages ethnicities genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

Required Experience:

About Toll GroupAt Toll we do more than just logistics - we move the businesses that move the world. Our 16000 team members can help solve any logistics transport or supply chain challenge big or small. We have been supporting our customers for more than 130 years. Today we support more than 20000 ...