Lead Administrative Coordinator, Emerson Wellness Center
Lead Administrative Coordinator, Emerson Wellness Center
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Job Description
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Reporting to the Associate Director Health Services the Lead Administrative Coordinator is responsible for overseeing and participating in the daily operational and functional activities necessary to sustain the Wellness addition the Lead Administrative Coordinator is responsible for the oversight of duties and projects assigned to the Administrative Coordinators delegating tasks and managing execution of duties and projects. This position involves working closely with both the clinical and administrative staff including the Associate Directors of Counseling Services and Wellness and Health Promotion to coordinate Wellness Center operations.ESSENTIAL JOB DUTIES
Lead Responsibilities:
- Serve as the initial point of contact for the Administrative Coordinators for support training and escalations.
- Serve as the point of contact for Nurse Practitioners Registered Nurse Dietitian Staff Therapists and Associate Directors regarding operations policies and projects.
- Supervise the Administrative Coordinators and train and delegate work to student workers
- Oversee and manage the reception area check-in procedures and multiple paperwork processes.
- Process consultant payroll expense forms and purchase requisitions.
- Facilitate training sessions for new hires on the EMR system along with other relevant software systems and protocols as part of their onboarding.
- Prepare monthly reports and budget documents.
- Lead special projects as directed.
- Take lead in processes and procedures to increase efficiency within the Center.
- Contribute to operational strategic planning with the Associate Directors of the Center
- Establish workflow plan to ensure efficient operations and completion of projects
- Provide input on quarterly performance evaluations for Clinical Coordinators.
- Communicate team concerns performance issues and trends to the Associate Directors.
- Compile semester and year-end reports of all client data reported by clinicians.
Administrative Coordinator Responsibilities
- Manage clinical schedule confirm appointments and notify students and clinicians about conflicts delays or reschedules. Verify student eligibility and insurance status.
- Manage incoming phone calls emails and walk-in requests for appropriate appointment or clinical referral. Relay messages to clinicians in a timely way.
- Coordinate response in emergency situations including contacting Campus police ambulance services and/or receiving some cases determine the appropriate level of service needed for students.
- Explain protocols to students parents guardians and staff while maintaining confidentiality as required by federal law.
- Review student health records for compliance with College and Commonwealth pre-matriculation immunization/health form requirements document information received notify student of requirements
- Monitor Health Holds and update student status for Holds or Waivers when documentation is reviewed
- Data entry: immunizations hold status demographic data and allergies from Health Forms
- Order and maintain office materials forms and supplies.
- Other Duties as assigned.
QUALIFICATIONS Qualifications are deemed required or preferred and represent what is needed to effectively perform the job.
- Bachelors Degree required
- 3-5 years experience as administrative support for a fast-paced office environment required
- 3-5 years experience in an outpatient mental health or medical office setting or an Emergency or Urgent Care Department preferred
- Relevant work experience as a Medical Assistant in a medical/physicians office preferred
- Experience with Medicat software or other EMR software required
KNOWLEDGE SKILLS AND ABILITIES May be representative but not all-inclusive of those knowledge skills and abilities commonly associated with the job.
- Excellent customer service and computer skills.
- Proficient in written/verbal communication.
- Consistent attendance.
- Strong organizational skills detail-oriented capable of multitasking and prioritizing.
- Familiar with mental health setting standards procedures and confidentiality.
- Exceptional interpersonal skills effective in teamwork.
- Proficient in Microsoft Office Google Suite; quick learner of new software.
- Skilled in interacting with diverse backgrounds and experiences.
- Experienced with diverse populations; adaptable to cultural differences.
- Proficient in problem solving offering procedural improvements
PHYSICAL ABILITIES Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Ability to tolerate close contact with ill injured or distraught students
- Requires the constant coordination of mental and visual attention
- Requires the ability to stand and/or sit for long periods of time
- Required to move/lift objects that are light
WORK ENVIRONMENT Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.
- Emerson Wellness Center
Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.
Compensation: $25.00 - $30.00 hourly commensurate with experience.Grade of Position: 23-06NEScheduled Weekly Hours: 36.25Division:In addition to a competitive salary Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20 hours per week.
Benefits include outstanding health plans with limited out-of-pocket expenses dental plans generous time-off programs and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.
Please refer to our benefits website for a full list of benefits and eligibility requirements.
Required Experience:
IC
Employment Type
Full-Time
