Project Coordinator (Onsite)
Project Coordinator (Onsite)
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Job Description
Job Title: Project Coordinator (Onsite)
Location: Washington DC
Duration: 12 Months
Job Description:
The Project Coordinator will be responsible for tracking managing and coordinating projects across the client ensuring that initiatives involving 911 311 radio telephony networking applications development and infrastructure systems are delivered on time and within scope. This resource will support the client in the planning execution and reporting for a broad range of IT initiatives while also providing analytical support and performance monitoring across IT domains.
Responsibilities:
- Provides Coordination and support the team on large projects or significant segment of large complex projects.
- Tracks project and operational related systemic issues and supports the analysis and possible solutions working with Subject Matter Experts (SME)
- Provides project coordination and support activities for clients enterprise IT systems including telephony CAD applications radio technology / services call floor infrastructure networking and application services.
- Supports the planning of long and short-range project for systems development systems maintenance application upgrades and IT-Services activities and for necessary support resources.
- Tracks and monitors project progress against milestones schedules budgets and deliverables to ensure conformance with client-IT priorities.
- Coordinates the assessments of technical and operational practices associated with system upgrades and changes based on leading industry standards.
- Coordinates and supports the Planning organizing and research on new and emerging technologies to support modernization of client-IT systems.
- Gathers information and performance data on IT performance for the consumption of IT leadership
- Participates in IT budget planning and forecasting activities including project funding requirements.
- Maintains program documentation including project plans timelines requirements and progress reports.
- Collaborates with internal and external stakeholders to gather business and technical requirements and ensure alignment with project objectives.
- Monitors tracks and reports on performance metrics for the IT department and provides regular updates to client leadership.
- Coordinates with vendors and other District Stakeholders for tasks such as maintenance upgrades that could be service impacting
- Provides coordination and status updates for enterprise-wide initiatives including infrastructure upgrades call floor systems network monitoring and system performance troubleshooting.
- Coordinates tracks and reports during the deployment of new hardware and applications including installation configuration testing and user support.
- Uses the ServiceNow ticketing system to open track update and close client-IT service tickets in accordance with established processes.
- Supports IT asset management by tracking updating and maintaining inventory of hardware and software ensuring accurate records of assignment deployment and lifecycle status
- Coordinates specific planned and unplanned activities on the 911 / 311 call floor including: Reviews daily checks of call floor workstations. Tests software updates; Troubleshoots software bugs; Monitors and escalates major system glitches; and Provides end user IT support.
Minimum Education/Certification Requirements:
- Bachelors degree in IT or related field or equivalent experience; or a current PMP Certification
Skills:
Skills
Required / Desired
Amount
of Experience
Project support and coordination
Required
6
Years
Tracking program progress against the project plan in an enterprise environment
Required
6
Years
Preparing status reports
Required
6
Years
Experience with MS Project or similar project planning software
Required
6
Years
Bachelors degree in management-related field or equivalent experience
Required
Experience with practices & concepts associated with life cycle management performance monitoring and quality assurance.
Required
3
Years
Experience with IT principles methods practices & concepts associated with technical documentation methods & procedures.
Required
3
Years
Experience participating in developing recommendations on trends & new technologies within the context of agency policies plans and mgmt. strategies
Required
3
Years
Experience with methods to develop requirements and scope of work for IT related purchases of services and equipment
Required
3
Years
Experience with providing status reports on key performance metrics utilizing data collected from information systems
Required
3
Years
Experience with customer support problem resolution databases and troubleshooting techniques
Required
3
Years
Employment Type
Full-time
