Senior Director of Lodging Operations
Senior Director of Lodging Operations
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Job Description
Job Title: Senior Director of Lodging Operations
Department: Lodging Location: Sundance Mountain Resort Utah Reports to: Chief Hospitality and Commercial Officer
Position Type: Full-Time Year Round Senior Leadership Team
About Sundance
Founded by Robert Redford Sundance Mountain Resort is a place where art nature and recreation live in harmony. We believe that hospitality is more than a business-it is an expression of authenticity creativity and stewardship. Every guest should leave feeling not only cared for but also inspired by their time here.
The Role
We are seeking a Senior Director of Lodging Operations to lead the opening and ongoing stewardship of The Inn at Sundance a collection of privately owned cottages managed through the Sundance Mountain Resort rental pool and our Spa & Wellness division. This is not a traditional hotel management role. It is a calling for someone who thrives in boutique independent luxury environments-a leader who understands how to blend refined service with authentic connection.
The right candidate will have hands-on experience leading high-touch small-scale luxury hotels or resorts ideally with fewer than 150 keys combined with expertise in homeowner relations and spa/wellness programming. They will bring both operational excellence and a passion for guest experience that goes beyond process-to storytelling design and atmosphere.
Key Responsibilities
- Guest Experience Leadership
- Shape and deliver an innkeeping philosophy rooted in authentic intimate and personalized hospitality.
- Anticipate guest needs and create moments of delight that feel effortless yet thoughtful.
- Guide the arrival/departure journey ski valet & boot room curated concierge program guest experience center and evening lounge.
- Champion Spa & Wellness as a cornerstone of the Sundance experience ensuring treatments programming and spaces reflect our ethos of restoration artistry and nature-inspired healing.
- Operational Excellence
- Oversee daily operations of The Inn approximately 100 privately owned cottages in the rental pool and the Spa & Wellness division.
- Ensure seamless coordination across housekeeping front office guest services homeowner services and amenities.
- Balance consistency of service with the unique character of each lodging experience-Inn cottage or spa.
- Implement and refine SOPs that enhance not dilute the personality of Sundance.
- Homeowner Relations
- Build strong trust-based relationships with cottage owners whose homes are managed through the resort.
- Provide clear communication transparent performance reporting and thoughtful stewardship of their assets.
- Ensure homeowners feel both the business value of partnership and the pride of contributing to the Sundance guest experience.
- Team Culture & Leadership
- Lead inspire and coach teams across lodging guest services and wellness that embody Sundance values: authenticity creativity connection and environmental stewardship.
- Recruit train and mentor staff with a boutique luxury mindset-where individuality and service artistry matter as much as efficiency.
- Foster a culture of empowerment where employees anticipate needs and delight in exceeding expectations.
- Financial & Strategic Stewardship
- Partner with the executive team on pricing strategy RevPAR performance homeowner revenue optimization and boutique comp-set positioning.
- Balance profitability with the ethos of small-scale high-touch luxury-ensuring financial results without compromising soul.
- Contribute to Act II initiatives helping shape the next chapter of Sundance hospitality.
Qualifications:
- Proven leadership in independent or boutique luxury hotels/resorts (ideally <150 keys).
- Experience with vacation rental or short-term rental homeowner relations ideally in a luxury resort context.
- Background in spa and wellness operations with an eye toward experiential programming.
- Demonstrated success in operational leadership team development and financial performance.
- Hands-on style: equally comfortable engaging with guests in the lounge or spa as refining P&L strategy.
- Passion for art nature sustainability and authentic hospitality-aligned with Sundances mission and heritage.
Preferred Education:
- Bachelors degree in Hospitality Management Business Administration or a related field; Masters degree a plus.
Benefits:
- Benefits package that includes: subsidized medical dental vision 401k short and long term disability basic life insurance & paid time off policy.
- Employee discounts on dining and resort amenities
- Season Pass for you 1 and dependents
Why Sundance
This role is more than managing a hotel. It is becoming the Innkeeper of a property that embodies artful living mountain adventure and soulful connection. The Inn at Sundance is intimate in scale yet expansive in vision-a place where leadership means being present imaginative and deeply human.
Disclaimer:
This is a general description of this job. All employees of SUNDANCE MOUNTAIN RESORT. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
Required Experience:
Exec
Employment Type
Full-Time
