Product Manager
Product Manager
Posted on :
04-09-2025
Employer Active
1 Vacancy
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Job Description
Kraken is the operating system for utilities of the future. Built in-house at Octopus Energy we took them to become the biggest supplier in the UK and now we power energy companies and utilities around the globe - in 10 countries and counting licensing software to giants like Origin Energy in Australia and Tokyo Gas in Japan. Were on a mission to accelerate the renewable transition and bring affordable green energy to the world.
Weve reinvented energy products with smart data driven tariffs to balance customer demand with renewable generation and Krakens platform controls more than half of the grid-scale batteries in the UK. Were driving the uptake of low carbon technologies like solar panels and heat pumps via our software for engineers in the field. Our platform allows our energy specialists to be the most productive in the industry with our suite of AI tools making us pioneers in using ML and AI to make agents lives easier and customers happier. We do it by hiring clever curious and self-driven people enabling them with modern tools and infrastructure and giving them lots of autonomy.
Our ML team consists of ML front-end and back-end engineers so that we can rapidly prototype and get innovative tools in use at breakneck speed.
What we do: build the most AI-driven innovative forward-thinking platform for energy management. From optimising resources to delivering cost-effective exceptional customer experiences through advanced Customer Information Systems (CIS) billing meter data management CRM and AI-driven communications Kraken is powering the next wave of innovation in the energy industry.
Why we do it: future energy will not look like energy as we know it today. We need to not just think about our future but build for it. Now.
Were revolutionising the utilities industry and are excited about how Kraken can transform both the customer experience and operational efficiency for our clients.
By prioritising customer satisfaction and cost competitiveness we believe Kraken is not just the best solution for businesses but also a powerful tool in addressing the climate crisis.
Were seeking a hands-on Product Manager to help build and enhance our customer service AI products within Kraken delivering an industry-leading experience for our clients.
Weve had great success in using AI to bring better service to customers but its just the beginning: were redefining the way that customer service works from the ground up. Youll bring the next generation of AI-powered features to customer service at Kraken redefining clients businesses and bringing better faster service to end customers.
If youre passionate about improving customer experiences working with technology and collaborating to find innovative solutions this is the role for you.
What youll do
- Coordinate and prioritise the product roadmap to ensure alignment between Kraken and our clients.
- Use your deep understanding of our AI products to identify and resolve issues whilst leveraging existing and new technologies to drive improvement
- Gain a deep understanding of GenAI and how to use it in real products that deliver real value
- Work closely with the software engineering teams design team and Client Delivery Leads to define the product vision and strategy.
- Gather consolidate and break down stakeholder requirements into actionable incremental tasks.
- Support the engineering teams to develop product features.
- Develop relationships with AI product specialists within Kraken Technologies and some client organisations.
- Work across timezones to proactively manage dependencies and drive cross team collaboration.
- Continuously identify ways to improve visibility remove blockers and accelerate development.
What youll need
- Proven experience leading large complex products with multiple stakeholders and diverse user needs
- Keen interest in GenAI and using it to build innovative transformative and trustworthy products
- To be able to work in an ambiguous dynamic environment and be comfortable with uncertainty and constant change. Experience in a fast-paced start-up or scale-up would be a plus.
- Strong team player with the ability to work effectively with global teams.
- Excellent written and verbal communication skills and an ability to interact with people with varying levels of technical knowledge.
- Experience with agile product development and user-centred design principles
- Strong stakeholder management and negotiation skills with the ability to balance competing demands and influence decision-making at all levels of the organisation
Kraken is a certified Great Place to Work in France Germany Spain Japan and the UK we are one of the Best Workplaces on Glassdoor with a score of 4.7. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.
Are you ready for a career with us We want to ensure you have all the tools and environment you need to unleash your potential. If you have any specific accommodations or a unique preference please contact us at and well do what we can to customise your interview process for comfort and maximum magic!
Studies have shown that some groups of people like women are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are if you like one of our jobs we encourage you to apply as you might just be the candidate we hire. Across Kraken were looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race colour religion national origin age sex gender identity or expression sexual orientation marital or veteran status disability or any other legally protected status. U.S. based candidates can learn more about their EEO rights here.
Our (i) Applicant and Candidate Privacy Notice and Artificial Intelligence (AI) Notice (ii) Website Privacy Notice and (iii) Cookie Notice govern the collection and use of your personal data in connection with your application and use of our website. These policies explain how we handle your data and outline your rights under applicable laws including but not limited to the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). Depending on your location you may have the right to access correct or delete your information object to processing or withdraw consent. By applying you acknowledge that youve read understood and consent to these terms
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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