General Manager â LATAM Operations (Telecom, VoIP & Cloud Services)
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Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
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General Manager LATAM Operations (Telecom VoIP & Cloud Services)
Location: Bogot Colombia
Position: On-site Full-Time
Job Overview
We are seeking an experienced General Manager to lead our Latin America (LATAM) office. This executive role encompasses overseeing daily operations managing human resources functions leading the team and cultivating an organizational culture that aligns with our companys values and business objectives. The position requires working on-site and involves a mix of responsibilities in both Human Resources and administrative functions.
The ideal candidate will bring a strong background in the telecommunications internet and VoIP phone services industry including familiarity with SIP (Session Initiation Protocol) as they will play a key role in aligning our technical and operational goals. The individual must be instrumental in building and sustaining a high-performance team dedicated to achieving operational excellence.Key Responsibilities
Leadership & Operations
Paid Time Off (PTO):
General Manager LATAM Operations (Telecom VoIP & Cloud Services)
Location: Bogot Colombia
Position: On-site Full-Time
Job Overview
We are seeking an experienced General Manager to lead our Latin America (LATAM) office. This executive role encompasses overseeing daily operations managing human resources functions leading the team and cultivating an organizational culture that aligns with our companys values and business objectives. The position requires working on-site and involves a mix of responsibilities in both Human Resources and administrative functions.
The ideal candidate will bring a strong background in the telecommunications internet and VoIP phone services industry including familiarity with SIP (Session Initiation Protocol) as they will play a key role in aligning our technical and operational goals. The individual must be instrumental in building and sustaining a high-performance team dedicated to achieving operational excellence.Key Responsibilities
Leadership & Operations
- Serve as the senior leader for LATAM operations reporting directly to U.S. executive leadership.
- Oversee daily office operations ensuring efficient workflows and team alignment.
- Implement monitor and enhance operational processes and key performance indicators (KPIs).
- Ensure compliance with local labor laws and regulations.
- Lead all HR functions including recruitment onboarding performance management and offboarding.
- Conduct interviews make hiring decisions and manage employee terminations when necessary.
- Administer quarterly performance reviews and recommend salary adjustments or promotions.
- Handle employee grievances disciplinary actions and conflict resolution.
- Foster a positive inclusive and high-performing work culture.
- Build and maintain an office culture that reflects the companys mission and values.
- Promote employee engagement training development and retention initiatives.
- Lead by example to create a work environment that motivates and inspires staff.
- Organize team building and culture-driven events.
- Serve as the liaison between the LATAM team and U.S. headquarters.
- Provide regular reports and updates to executive leadership on operations staff performance and office needs.
- Coordinate closely with all departments to ensure cohesive operations.
- Familiarity with U.S. work culture time zones communication standards and accountability practices is required.
- Bachelors degree in business administration Management Human Resources or a related field.
- Minimum of 5 years in an operations or general management role preferably within the telecommunications or tech services industry.
- Proven experience in managing teams overseeing HR processes and driving organizational growth.
- Valid U.S. visa is required.
- Fluency in English and Spanish is required; proficiency in Portuguese is a plus.
- Strong leadership communication and interpersonal skills.
- Comprehensive understanding of LATAM labor laws HR best practices and business operations.
- Ability to work on-site and lead in a fast-paced dynamic environment.
- Experience scaling remote or hybrid teams.
- Prior experience establishing new offices or operations.
- Strong background in the telecommunications internet and VoIP phone services industry is highly preferred. Candidates must demonstrate a solid understanding of the operational challenges and best practices within this sector.
Paid Time Off (PTO):
- 1 PTO day per quarter and 2 PTO days in the final quarter totaling 5 PTO days per year.
- New Years Day
- Good Friday
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
- Excellence Fund: $6000 USD award vested after completing 2 years of service.
- Renewable annually for consistent high performance.
- Funds can be withdrawn after 5 years of continuous employment.
- Holiday cash back gifts
- Recognition awards
- Health insurance for LATAM-based employees
Required Experience:
Director
Key Skills
- Business
- Inventory Control
- Franchise
- Information Technology Sales
- HR Marketing
About Company
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