Training Specialist-Field

Youre more valuable than ever And thats just how well make you feel.

Job Summary:

At GoHealth Urgent Care we place the needs of our patients first - by providing an effortless patient experience a welcoming culture of care and seamless integration with market-leading health systems and our communities. Responsible for development facilitation and coordination of training programs for the Medical Assistant clinic operations staff. This role partners closely with the market leadership to manage coordinate and evaluate the facilitation of staff onboarding culture orientation and delivery of training projects.

Job Requirements:

Education

• High School Diploma required.
• Graduate from an accredited clinical program including but not limited to Medical Assistant Nursing etc.

Work Experience:

• 3 years experience in a clinical staff role including but not limited to Medical Assistant LPN RN Paramedic EMT etc.
• Training learning development or related experience required.
• Supervisory experience preferred.
• Experience using Electronic Health Record (EHR)
• Urgent care experience preferred.

Required Licenses/Certifications:

• MA Certification (AAMA NCCT CMA RMA) National Registry of Emergency Medical Technician (EMT/Paramedic) Licensed Practical Nurse (LPN) or higher clinical professional license (RN - Registered Nurse) Additional Knowledge Skills and Abilities Required
• Proficient use and understanding of medical terminology. Clinical skills in Point of Care Testing vitals intake clinical laboratory procedures
• Proficiency in Microsoft Office programs (i.e. Word Excel PowerPoint Outlook etc.)
• Supervisory skills Excellent verbal and written communication skills
• Excellent presentation skills Excellent organizational skills

Core Competencies:

• Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so 2 that the greater good of the organization and those we serve is always at the forefront.
• Innovation: Consistently uses good judgment applying creativity to overcome obstacles and increasing effectiveness and efficiency though process and other forms of innovation.
• Diversity and Inclusion: Fosters diversity and inclusion to be able to better understand team members our customers and partners. Engages the strengths and talents of each GoHealth team member creating an environment of involvement respect and connection where the richness of ideas backgrounds and perspectives are harnessed.
• Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients partners and fellow team members deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members our customers partners and vendors with dignity consideration open-mindedness and respect.
• Accountability: Always shows initiative demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles obligations and actions that positively influence patient and customer outcomes our partnerships and the healthcare needs of our communities.

(Prioritized) Functional Competencies:

• ORAL COMMUNICATION/PRESENTATION - Expresses information (ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (technical sensitive controversial etc.); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
• CUSTOMER SERVICE Demonstrates a results oriented focus for delivering appropriate services in an accurate complete and timely fashion.
• DECISION MAKING Makes sound well-informed and objective decisions; perceives the impact and implications of decisions; commits to action even in uncertain situations to accomplish organizational goals; cause change.
• FLEXIBILITY - Open to change and new information; adapts behavior or work methods in response to new information changing conditions or unexpected obstacles; effectively deals with ambiguity.
• INTERPERSONAL Develops and maintains excellent working relationships within the People Team and other business departments. High integrity credibility confidence and character with demonstrated high moral and ethical behavior.
• BUILDING RAPPORT - Exercises skill and diplomacy to establish the People Team as a trusted credible business partner; creates buy-in with customers.
• PROBLEM SOLVING Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
• SELF-MANAGEMENT Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
• TECHNICAL COMPETENCE Uses or gains knowledge that is necessary to perform the major functions that are described above. Highly proficient in Microsoft Office PowerPoint the internet and high computer aptitude including training/education system management. 3 WRITING Recognizes and uses correct English grammar punctuation and spelling; communicates information in a succinct and organized manner; produces written information that is appropriate for the intended audience.
• CUSTOMER SERVICE Demonstrates a results-oriented focus for delivering appropriate services in an accurate complete and timely fashion.

ESSENTIAL FUNCTIONS:

Essential functions are those tasks duties and responsibilities that comprise the means of accomplishing the jobs purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Following are the essential functions of the job.

Responsibilities include:

1. Develop and deliver new clinical team member training and coordinate clinical shadow shifts.

2. Track and manage training evaluation process via knowledge assessments training performance evaluations and reaction surveys.

3. Facilitate and lead GoHealth Culture Orientation for the market coordinating with market leaders as necessary.

4. Develop and maintain operational and educational resources including workflows bulletins and use of Share Point resources.

5. Facilitate yearly clinical competency assessments and conduct follow up training as necessary.

6. Facilitate training for new operational implementations and/or workflows within the market.

7. Partner with Lead Field Educator and People Learning Team for learning projects across the organization.

8. Supervise Training Coach/Learning Coach training schedule verify and validate their level of skillful competency.

9. Ability to work weekends to train PRN and Part-time team members.

10. Travels 20% or more for training request.

11. Perform other duties as assigned.

Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.

Set up email alerts as new job postings become available that meet your interest!

All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.

For applicants in California please review our California Consumer Privacy Statement here. Experience:

Unclear Seniority